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[email protected] Reports & Reviews (2)

• Nov 24, 2024

I placed an order with them which I never received. When I contact them they say they will resend it. I have not received anything.

- Whitewater, WI, USA • Oct 17, 2024

Hello,

Thank you for contacting us.

We feel very sorry that you failed to receive the package successfully again, but please allow me to explain why the package was not successfully delivered.

Since this is the second time you have failed to receive the package, I think the courier has some problems with the delivery service in your area. We have already filed a claim with them. Although they still refused to bear all the loss of the order since the package was shown delivered, we tried our best to require them to increase the proportion of the compensation for the loss as much as possible.

With our unremitting efforts, we have obtained a 70% refund for you. I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty.

Please allow me to apologize again for the current situation. We look forward to your reply soon.

Best regards,

Customer Service Team

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