Let's Be Gothic Reports & Reviews

Let's Be Gothic Reports & Reviews (6)

I ordered a pair of leggings from Let’s Be Gothic almost a year ago (9 May 2020), and just this morning (8 April 2021) I woke up to an email saying “Hi, Thank you for your order. We apologize for the inconvenience and for the frustration this may have caused you. Unfortunately, we are unable to ship Punk Red Plaid Star Leggings as this has already gone out of stock. May we request to please choose a different item of the same value of the original order for us to process? We hope for your kind understanding towards this matter. Thank you so much!” from “Rose.” To be honest, I had written them off as a loss a long time ago, since I had been emailing back and forth with customer service for a while, to no avail. See more details about the ordeal below.
I originally emailed them about a week after I placed my order, having received “shipping confirmation” but no tracking information. “Abby” told me my order was in transit, and that it could take up to a month for it to be delivered. A little over a month went by and I still didn’t have my order, so I emailed again to check on its status. “Abby” said they’d check with logistics and let me know, but I never got a direct follow-up email about the results. Another month passed, and I still hadn’t received my order or heard anything about its status, so I emailed requesting to cancel the order, stating that I would be moving and not have access to the delivery address. I even stated that I didn’t care about a refund, since I had written it off as a loss. “Abby” replied “Hello, I am sorry that the item has not arrived. Unfortunately, as part of the company policy, sale items cannot be returned nor refunded. We greatly esteem your relationship with our company and are very sorry for any inconvenience this may have caused. Rest assured that we are trying our best to have your order delivered as soon as possible. Thank you for your understanding and compliance.” Up until that point, I had kept my emails friendly and patient, since I don’t like to be rude to customer service workers. In November 2020, I sent them an angry email, reminding them that I no longer had access to the delivery address, and still did not have any information about tracking or expected delivery. “Abby” replied, saying that their end of tracking said that the package was with local delivery services, and that it should arrive within the following two weeks. I replied, re-reminding them that I no longer had access to the delivery address, and was going to flag their shop for fraud due to the “company policy” prohibiting the refund of items that never arrived. “Abby” replied with a [censored]ing 10% off coupon code, and assurance that the order was still in transit. That was 4 December 2020.
So, how the actual [censored] do they expect me to believe their most recent email saying that the item I ordered was “already out of stock?” Somebody’s lying, and based on the other reviews/customer complaints I’ve read, I suspect the whole site is a scam. Good thing I only wasted $33.96, and not $50+ like some of the other unfortunate souls.

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This company is an absolute joke. I placed an order for a hoodie through them on November 20th, 2020.. after a month went by and I had not received my order, I contacted them and was told it was shipping but provided with no tracking or shipping information... it is now February 7th, I still have not received my order. I have tried to contact them twice now about a refund and the will not respond to my emails..

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I ordered a cute chain garter belt and they sent me a completely different garter belt. I contacted customer service twice. This was on 1/3/21... it is 1/25 and I haven’t heard a peep from their BS customer service. So mad... what they sent looks so cheap for $25!

I give up on them, please don’t waste any of your money.

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If your ok with receiving the wrong item and never getting the item you actually ordered go ahead. I order 2 items in July and at the end of Aug. Got 1 correct item (the quality was very bad but it was what I ordered) and 1 item that I wasn't what I ordered. After emailing back and forth for 56 emails, they simply stopped replying and I still don't have the item ordered. They said that I signed something when I ordered that wouldn't allow them to refund me my money or accept a return. They did say they would send what I ordered but after months of waiting for a tracking number and not getting anything they said that their tracking number said it was delivered. When I got the tracking number finally that I was asking for it was my original tracking number for the stuff I told them I received. They said there was nothing they could do, they couldn't understand what the problem was, um...I still don't have the item I paid money for! Honestly not worth it at all.

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Been dealing with "Abby" too. Half my order was never delivered. Been writing back and forth for over a week now. Apparently I don't qualify for a refund as I don't have my shipping label. I have other proof that I was only given 2 of 4 items.

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Victim Location 55104
Total money lost $50
Type of a scam Online Purchase

This company is a complete SCAM. This business is under the name Let's be Gothic and Dark Moon. I've been waiting for my paid order for 4 months! They send faulty tracking information which states "destination unknown" and "waiting for seller shipping". Then refuse to offer returns since it's "not they're responsibility" after it "ships". This company is run by someone named Abby according to emails. They have blocked me on every social media platform so far and refuse to message me back regarding my order. I cannot find an address or number for this business on any advertising site they're on. When I posted reviews of my experience on social media, they were deleted and I was blocked. I have reported them on social media sites including Facebook and Instagram various times without any action taken.

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