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Libiyi.com

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Libiyi.com Reports & Reviews (8)

• Jul 17, 2024
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I ordered a cooling fan June 18th I received a reply thanking me for my order and that was it no invoice no tracking number nothing eventually I did receive it an attempt to return it I have been unable to contact the company by phone or email they have not responded to either forms of communication The product it was received without any invoice or return information very sad way to conduct a business if that's what it really is

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- Irmo, SC, USA • Dec 26, 2023
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Ordered seaglas ,birds perched on driftwood and Shay I received were cards with beaks bird legs and driftwood drawn on it and bits of glass glued to the picture like a kindergarten project done by a child. Trie to get me to accept a $15 refund out of the $99 citing that I was responsible for return shipping to China that would cost between $50-$80. . Paid $28.85 return shipping and still have not seen my refund even after submitting the tracking number to their support services. History of no response after returning purchase and no refund given.

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- Jacksonville, FL, USA
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Website states and shows stained glass birds. What I received was flat metal with preprinted birds.

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- Weslaco, TX, USA
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The advertisement is fraudulent and misleading. The add shows stained glass birds perched on a metal branch. The items that I received are poor quality painted metal and not worth the money that I paid.

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- Grand Rapids, MI, USA
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Libiyi sells shoes. They were too big, so I planned to return them. I discovered no address for returns, and the "company" was completely unresponsive until I found a deeply hidden one. Though they were shipped from 1055 Sesame Street, Franklin Park, IL, I was informed they had to be returned to an address in China for the refund. Shipping costs to China were more than the shoes' cost, $60-$80. I hit a brick wall. Do NOT EVER buy anything from this sham company.

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- Arlington, MA, USA
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Fraud, scam: I CALL IT EXTORTION. Seniors are a target. This scammer has several aliases to confuse you: LIBIYA. ZEKEA. SURSELL. They switch off identities. I bought 2pair of “doctor designed orthopedically correct sandals that will change your life”. Here is how it works : They send you the WRONG size with NO ACCOMPANYING INVOICE. When you go online for support or call and get “Samuel” the story is YOU MUST RETURN THE SANDALS TO GUANDONG PROVINCE CHINAand agree to pay $50-$80 customs fee! The shoes are worthless, flimsy synthetic and are decidedly NOT ORTHOPEDIC. I ordered size 6 and size 8/9 was delivered (from Shipping Dept.NJ , 1055 Sesame Street (honest), Franklin Park IL 60131. I am in the process of contacting the Massachusetts AG. Be careful, folks!

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- Ocala, FL, USA
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Libiyi (aka Sursell merchant on my credit card transaction) so-call orthotic shoes are a scam! Their website is ripping buyers off with these cheap horrible made shoes with no support for the feet! Then when the customer wants a refund they try scamming the buyer in to paying shipping fee to return the shoes to a china address. Libiyi original charge the customer $10 only for the shoes to be shipped when they were first purchased!

Charged me $44.99 + $10.99 shipping= $55.98 but only wanted to refund me back $10! I just now found out they do have a company in NY. They told me i would have to return the shoes to a overseas address so they only offered refunding $10 back to me. Kept all the emails for proof of their scam!

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- Ocala, FL, USA
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When I order on Libiyi website I paid 44.99 for the shoes & 10 for shipping. Nowhere on the Libiyi website is china mention(red flag). Nowhere on their website return policy is china address mention(red flag). The shoes were horrible quality made paper thin no support. I contacted Libiyi by email and voice mail to request the return. Phone number nobody would answer (red flag) left 2 voicemail requesting for someone to contact me with return info, NO replies (red-flag).They sent me an email telling me I would have to ship the shoes back to china at my cost first then they would refund the shoes only or take a $10 refund only (red flag) without shipping the shoes back! If these shoes came from china they only charge me $10 for purchased shipping. We keep going back and forwards arguing about the return. Still they will not answer the primary question “how they shipped the shoes from china for $10” but they will not help their customers on the return shipping! Hidden information is a big part of being a scammer retail. Making it hard on your customers by a fraudulent website return policy too is another way to scam US citizens/customers! I have all the emails too.

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