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Lightinthebox.com

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Lightinthebox.com Reports & Reviews (28)

- Mount Vernon, WA, USA • May 24, 2024
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I was trying to return items I purchased online. I could not find my email, so i called the company. after going through the process they said that my card was blocked and they could not refund the amount to my card. Through out this call i spoke to a representative named Samar, who claimed he was in an office out of Seattle. He asked for the number phone number on the back of my card and said he would connect me. It rang thru to another number which he told us was card services. the "card services" guy tried to convince us our card had been blocked because of fraud. After a very long time on the phone and my husband calling the card company on another line we cancelled our cards and called them on trying to scam us. they hung up. I tried to call the company back and ask for a manager, hoping this was a lone employee. When i asked for a manager they tried to tell me they were a car wash and they didnt have a manager on, I verified i had called the correct number.

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- Port Jefferson Station, NY, USA • Mar 04, 2024
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It looked like a normal clothing website and I reviewed the return policy. I bought a dress at a standard size and it was so poorly made the shoulders were one size and the skirt another - neither the standard size. They then said even standard sizes are made to order but that wasn’t said in the return policy or at check out. After receiving email from customer service saying I can’t return, I went to leave a review and can see several of the same complaint. Those reviews weren’t on the website.

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- Wisconsin Dells, WI, USA • Dec 09, 2023
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They showed a picture of the product which was not at all what I received. It was not the same fabric or colors or design. They used fake reviews on the product to help sell its validity.

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- Billings, MT, USA
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Two blouses ordered from Light in the Box. Received but one was wrong size, other wrong style, but I kept it. Sent wrong size to JANE, the return address on original package in which both blouses arrived. Upon contacting JANE on email, was told it was a scam, although I returned it to the return address of package I received. Have written the Cedar Grove OH address with no answer or return of blouse or refund.

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- Irmo, SC, USA
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Purchased sweaters from an online company by the name of light in the box and the sweaters were not the quality shown on the website. They were thin material and poor quality and not true to size at all. I went to look on the website at lightinthebox.com and there was no contact number. When I finally found a way to contact their website went to a silent video or no person talking but demonstrating how to and it didn't work. I proceeded to look for how to return and they do not offer return lables and furthermore scam customers even more stating the customer has to pay for 10-40 dollars more to return items and states it would take 6-8 weeks for return process. They did offer a 10% discount towards a future purchase. No thank you.

Bottom line is, they scam the consumer, pretending to sell clothes that look way better online than what the company sends to you. They keep your money and get more of your money if the consumer is gullible enough to return it and pay more for the return. I have seen other companies affiliated with different names and they all still are out of China. This company needs to get investigated and they all need to be shut down. Very fraudulent and misleading.

I tried to upload a web screenshot of light in the box showing the above mentioned; however, your website would not let me proceed to next page until I removed it.

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- Wimauma, FL, USA
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. Purchased 9/6/23. Mother of bride dress byl size. Recieved 9/20/23. Dress too longl bra distorted, poor quality, huge requested return Said,No, ordered MADE TO ORDER!. They NEVER ASKED ME MY MEASUREMENTS. SCAM PAID $ 203.99. Offered me small gift. Called my bank for dispute. No customer service, No telephone. Quality was disgusting. Please notify consumers not to order from this Company Scam. Scamm. I lost $203.99.and no dress for granddaughters wedding in November. Heartbreaking on Social Security.

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- Bethesda, MD, USA
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Would not allow the return as it claimed it was custom made? Was not even the dress I ordered!

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This company made it impossible to return without losing close to 100 dollars. They sent the wrong sizes but then wanted me to pay to send them back. Why is china allowed to cheat Americans like this,I would not have ordered if I knew there was no way to return bad items.

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- Loxahatchee, FL, USA
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I ordered about 6 items ,they were very low quality,XL was Small to get a refund can take 30 days on their site. Tried phone # couldn't get through on any of them,this company I believe uses different names,they are a fraud,people should be aware of the trashey merchandise they are receiving ,and next to impossible to get a refund.

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- Verona, PA, USA
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LightInTheBox.com <[email protected]> Unsubscribe

4:15?AM (18 hours ago)

to me

2023-05-03 01:00 NEW REPLY

Dear Customer,

We're sorry that the product you received is incorrect or different from the photo shown on the product page. We sincerely apologize for the problem. We'll take care of this issue, please don't be worried.

First, we need more specific photos/proof to confirm the problem, could you please upload some photos to this message as the following details So that we can confirm the problem as soon as possible and arrange the return procedure.

Considering the problem confirmation is quite time-consuming, we can go with a simple way that you can keep this item with a (a) REWARD (values 30% of item price, same as a coupon/voucher, can be used on next order for discount) or (b) a partial refund (20% of item price) as the discount on this order . You may just reply "a" or "b" to this ticket if you prefer this solution.

Here are the photos we need to confirm the problem for the return procedure:

1. A photo of the wrong item you received

2. A photo of the barcode attached to the product packing.

(bar code sample: https://www.lightinthebox.com/download/1037749b-50e3-4cf4-aafe-d88dbe097632)

Kindly note we can only recognize the picture format as below. Please transfer the format to the following ones:

- Recognizable Format: JPG,GIF,PNG,BMP

- Unrecognizable Format: JPEG

Size: Total size of the attachment in one email should be less than 40 MB

We're looking forward to your response. Thank you in advance for your patience and cooperation.

[Warm Reminder]

We are sorry that you might need to wait for our reply for a couple of days. The reason for this delay is due to a recent increase in orders, resulting in more work for our customer service. Please don't worry, you are not forgotten, and your warranties are honored. It's just we need time to get someone on this case. We appreciate it if you can patiently wait for our reaction.

Sincerely,

Customer Service

2023-05-02 11:00 Christal Oravets

wig

PXL_20230502_174520274.jpg

Christal Oravets

10:20?PM (10 minutes ago)

to LightInTheBox.com

This is a jpg . I am going to report you to the Better Business Bureau. You are a mess. How dare you **** **** **** *******************************************

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- Livingston, TX, USA
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physical address was not used for shipment. When notified that package was not received vendor expected additional shipping and half the cost be resent.

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- Carlsbad, CA, USA
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I bought a Christmas sweater with a sequin santa hat, received a horrible quality, blurry print, no sequins sweatshirt. I wanted to give it back, but to give it back, first you have to have an account (I express checked out with PayPal), download the app and send it to Asia. So you will pay more for shipping than you have paid for the sweatshirt, naturally you say it's not worth and you keep the horrible thing and they keep the money.

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I ordered dresses but they are ugly and totally match in model with the pictures. Now have to send them back but pay the costs yourself.
Expensive joke these dresses. I could have bought better Haute Couture and it would have been cheaper.
Never BUY from this store. Very bad service!

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The site offers some real nice clothes which when ordered it is obvious someone tried to create a replica of what is shown. The workmanship and fit is all tacky and the quality is really poor. Once the customer tries to return the product an email is sent informing us to ship (at our own expense) the product to China and after weeks of waiting for delivery in China (if not discarded by customs) we'll get part of our $$ back. Please see copy of email:

We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office.Please understand that you need to cover the return postage. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund USD 37.99 will be issued once we receive it and pass the quality check.

Please check the return instruction below.

[REQUIRED]: Please REPLY to this ticket in 7 days with (a) Return Date, (b) Return Carrier, and (c)Tracking Number. So that we can keep this record in our system.

1. Please Write down the ORDER NUMBER: ******** on the paper and include it with your return package so that the warehouse staff can recognize your order.

2. Because we don't have the return label service, please use the cheapest tracking service of the POST OFFICE to return the parcel to China, and mark it as "Returned Goods" (Sample: http://litb.cc/l/rFCz ) to avoid it being destroyed by the Customs Office. Also, we're UNABLE TO accept packages from the Express like DHL Express, FedEx, UPS, etc.

3. Please understand that you need to cover the return postage. If you would like to use the original package to return, please REMOVE the original labels to avoid misunderstanding by the custom/carrier.

4.Return Address

Name: TianGuiChuan

Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area),No. 399, Meixiu Road, Xiuzhou District

City: Jiaxing

Country: China

Postal Code: 314000

Phone: +86- 13067686978 (Chinese Only)

[REQUIRED]: Please REPLY to this ticket in 7 days with (a) Return Date, (b) Return Carrier, and (c)Tracking Number. So that we can keep this record in our system.

We appreciate your cooperation and support.

Sincerely,

Customer Service

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Light In the Box is an international Website that sells special occasion dresses. They sell custom and ready made products. I ordered two dresses in a size 8, expecting them to come out of their stock. Upon receiving the dresses, they did not fit. I reported to the Website and stated I wanted a refund. They had me take pictures of the labels on the dresses, the dresses themselves, and also photos of tape measuring of bust, waist and length. Once I did that, they advised me they could not refund based on their return policy. They insisted the dresses were custom made. After back and forth conversation about whether the dresses were/were not custom made, they continued to refuse a refund of the over $300 I spent with them. At one point, they offered a 25% refund and recommended I sell the dresses on my own. I continually asked for management intervention and my request was ignored and continued to be handled by customer service. They referred me to their refund policy and I continued to insist the policy did not apply in this instance. I also suggested that their no refund policy should be front and center so that consumers can be fully aware before purchasing. If so, I would never have made a purchase. I think this is an outrageous example of taking advantage and cannot let it rest.

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- Orchard Park, NY, USA
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Light inthe box.com. This organization sells a variety of different items. My experience with them was to purchase some dresses. They claimed it would arrive in 5 to 9 business days. After 10 days I emailed to find out where my merchandise was and they said it wasn’t ready yet and they would have it ready in two days and then ship it out. I explained to them that this was too late, as my wedding date was in early May.They sent me an email saying that to try and accept the product and offered me multiple coupons. They said if I still wanted a full refund I can have it, So I requested a full refund. The next day they said they could only allow me 50% because it was a custom order? I explain to them that it was never a custom order. In addition the dresses had not arrived on time. In review of their site, they have all five star reviews however when reading the reviews all the customers are complaining. This is not a service anyone should use! On further scrutinizing their reviews I am realizing that there are multiple people complaining about the 5 to 9 business day shippingI never receiving their item. In addition, there are numerous complaints about this company trying to offer multiple coupons so as to not provide a refund.

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Item received not even relevant to what described on the website. Ordered leather jacket in small size, received garbage plastic jacket in XL. no zipper or pockets as seen in the website photo.

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- Lebanon, IN, USA
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I purchased a $5 gag gift for a friend three weeks ago and used his address as the shipping address. I realized that he never said anything about it so I checked my bank account and noticed that was charged $10.34 by LightInTheBox.com and that it is a repeating charge! I can't login to any account on their website because they don't recognize me as having an account for some reason, and there is no way of contacting customer service without logging into an account. I realize that $10 isn't much, but this is still theft. And if I didn't notice it so soon, I would have been charged again and again until I did notice. It's also important to note that this company, I found after a little digging, has its headquarters in Beijing, China.

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- Boulder City, NV, USA
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I paid for 2 wrist bike mirrors. The company sent me an empty package. I have not been able to get a refund or the product. They keep telling me I received the product even after I sent a photo of the package that was stamped by the post office “Received without Contents” this company does not do business in good faith. I feel so stupid for trusting them.

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- Saginaw, MI, USA
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I purchased a shirt from Lightinthebox.com, but received a size that was far too small. I contacted customer service and was told I could return the item and receive a refund. A few days after I sent the return, I was contacted via phone by an "unknown" caller who could barely speak English asking if I had returned the item and promising me a $10 coupon. I later received the email, but it was sent to close to 50 other customers, all with email addresses shown, offering a $10 coupon that could only be used on a $60+ purchase from the company. The other customers began to "reply all", all with the same story: receiving a shirt too small, returning it for a refund, receiving a strange call, then receiving a coupon instead of a refund that requires you to purchase a larger amount from the company to use the coupon. The shirt I received came with no tags...I am wondering if this company simply charges customers, sends merchandise that must be returned, doesn't provide a refund, and then continues to send out the same "wrong" merchandise to other customers.

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