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LINGO

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LINGO Reports & Reviews (1)

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My elderly mother (90 years old) had land-line telephone service with Lingo. In August 2020 she discontinued that service and a final bill of $150.11 was paid through online banking on September 9, 2020. However, we received another bill for $62.28 in October. The only thing indicating what the bill was for was "miscellaneous." I returned the bill with a letter explaining the service was disconnected in August 2020 and the final bill was paid in early September. Even so, in November 2020 we received another bill for $87.83. On this bill there is absolutely nothing indicating what this bill is for. Nothing at all. So I called customer service. Customer service verified that the service is disconnected and that a final bill has been paid. They could not explain why my mother keeps receiving bills. I asked to be transferred to the business department so I could request no more bills be sent. The customer service representative refused to transfer me or to give me the phone number of the business department. When I got off the phone I could only conclude that this company is trying to illicitly take money from a 90 year old woman. So I want this complaint on record.

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