Litsservices.com Reports & Reviews (3)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Litsservices.com, help other victims by adding it!
Country United States
Victim Location TX 75951, USA
Total money lost $40
Type of a scam Online Purchase
Scammer's email [email protected]
Total money lost $67
Type of a scam Online Purchase
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Dear Customer,
We are extremely sorry for this inconvenience.
Since packages are automatically distributed and sub-packaged by machine, which may cause some errors. As a result, you received the wrong products. We are deeply sorry and shameful for such a mistake. In this situation, we are willing to provide 10% refund as compensation. Is this acceptable for you?
We sincerely apologize again and looking forward to your reply.
Best regards,
Customer Service Center
It's a fraud that you guys say "deply sorry and shameful for so much a mistake" and you don't even send the item and you say it's a 10% refund. Please give me a full refund.
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Dear Customer,
We are sorry to hear that you are not willing to accept our offer.
As we care much about our customers' shopping experience, we have checked with our manager and we would like to offer you two solutions as follow:
1. In order to show our sincere apology, we are willing to raise the refund to 20% of the product to solve this problem. In the meantime, you can still keep the product. Does this sound reasonable to you? In fact, this is already the best solution we can offer. We sincerely hope that you could kindly understand and accept our apologies.
2. If you still find this unacceptable, you can also choose to return the package for a full refund. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the return time may last for about one month. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand.
Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.
Best regards,
Customer Service Center
It's your fault! Why are you saying that only 20% can be refunded? I will send you a ring when I get a full refund.
1. I don't believe your words and actions at all.
2. I can't send the ring first.
3. If I can't get a full refund, I'll report it as a fraud.
4. I don't want to repeat the same thing anymore.
Just answer me if you will give me a full refund within this week. If your answer is no, I'll report right away.
Shame on you for all your misbehavior!
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Dear Customer,
We feel regretful that we still have not been able to provide you with a satisfactory solution!
In fact, the options mentioned in the last email are the best we can offer. If you are still not willing to accept, we would like to suggest that you return the package. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the returning time may last for about one month according to our experience. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand. In order to save your time and money, we suggest that you accept a partial refund of 20% to your account.
Looking forward to your reply.
Best regards,
Customer Service Center
Yes, I'll report it as a fraud today.
Scammer's website Litsservices.com
Scammer's address 1308 Village Creek Drive, Plano, TX 75093, USA
Scammer's email [email protected]
Country United States
Victim Location CA 92508, USA
Total money lost $61
Type of a scam Online Purchase
The facts.
1. Original online purchase submitted on June 4 2023 to litsservices.com with VISA payment to Nanhuatong Trading, HK, Order Number 202306047258174 60.63 USD, for product Zojirushi CVDCC50XT VE Hybrid Water Boiler Warmer, 5.0 Liter, Stainless Dark Brown, Made in Japan.
2. Litsservices in Texas then continued to provide subsequent tracking number AG495825899CN via a 3rd party logistics t.17track.net affiliated with China Post.
3. On June 23 2023, a substituted inferior item was received in mailbox. 1 x fake jewelry, inside a 2 oz First Class USPS package with USPS Tracking 9400111202557295512278, apparently matching exact timelines as vendor 3rd party China Post tracking history, for sole intention as proof of delivery.
4. Locations where misconduct wrongdoing occur.
Between LITSSERVICES, TEXAS and NANHUATONG TRADING, HONG KONG.
5. How was misconduct wrongdoing committed.
Substituted an actual ordered product with an inferior item, while utilizing China Post and USPS to generate parallel proofs of delivery.
6. Additional information concerning the misconduct wrongdoing.
A. Litsservices.com
1308 Village Creek Dr, Plano, TX 75093
Email: [email protected] and [email protected]
TEL 321-988-2735
B. Better Business Bureau www.bbb.org
Complaint Delivery Issues ScamPulse.com Status unable to locate business in Hillsboro, Oregon
C. Federal Trade Commission reportfraud.ftc.gov
D. Plano Police Department, Texas (Report Number 202300124059)