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[email protected] Reports & Reviews (1)

- Germantown, TN, USA • Nov 12, 2024
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Careguide, Inc has many shady companies. They're based out of Toronto, Ontario, Canada. For one month I used their web sites: housesitter.com and sitter.com. From what it appeared to me only one actual parent from sitter.com replied to an inquiry I made to babysit her children. She only replied once. All of the rest of the people looking to employ a house/pet/child sitter on housesitter.com and sitter.com were ALL scammers. They all say they're deaf, temporarily deaf. If not, they're having issues making calls on their phones. Many of them claim to be moving to your area, or claim to have many properties. Many of which will say they need pet sitting at all of these, or one of these properties. Yes, very strange. Some will claim that they're moving to your area and need you to either run their errands as they move, and /or need a new sitter on a regulat basis once they move to your area. Shellene Cope reached out to me through housesitter.com. Aside from the mom mentioned on the other site, she seemed like she was legitimate. She had a clear picture on her profile and Rogersville, TN on that info as well. Because Careguide Inc sites only have up to three messages total allowed for non premium accounts, Shellene Cope and I took the convo to personal email. Shellene's email was [email protected]. Being that we both had gmail accounts, it seemed like a practical way to communicate. She was very thorough in all of her emails. She wrote with great clarity and good manners. She also had a well executed plan. She was moving to the area from Rogersville, TN. We had communication for over two weeks. We later began communicating by phone. Her phone number is 205-483-2877. She sent me a check in a flat rate envelope from USPS on October 24, 2024 from Garcia Molina Trucking LLC, 10315 NW 9th ST, Miami, FL 33172. The name and address on the check matched a reputable company in Madison, Wisconsin called Iconica. The check was $1,975. The very next morning after receiving said check I went directly to my bank to deposit it. The first four hundred cleared right away on that Saturday. She (Shellene Cope) had requested a $400 gift card from Wal-mart and I went to the store and purchased it that day. As the rest of the check cleared that following Tuesday, I was reminded that I was to help her with a business delivery for Saturday. Also, on that Tuesday I was told to get her Apple gift cards. I went to several retailers and finally found them for sale at an Apple Store nearby my home. Shellene Cope wanted (2) 500 dollar cards and (1) 100 dollar card. I submitted the Walmart card to her digitally on Saturday and all of the Apple ones on that Tuesday. Around 1 PM on the next day, Wednesday, I noticed that check of $1,975 was marked as 0. It was later marked ficticious! It is now Tuesday of the following week. I've been back and forth with my banks, all businesses involved and Careguide, Inc about the incident. Shellene Cope had used the two larger Apple gift cards. Apple expressed to me that they're gone and there's nothing I can get from them. Shellene hadn't used the smaller one. Apple has given me the run around on that gift card. My not using Apple devices for submissions seems to be an issue. I don't have any Apple products. First they told me to submit all info of the $100 gift card to them, I did. They initially told me that it wasn't used yet and they deactivated it while the hundred dollars remains on it. I had no issue sending pics and all proofs of purchase of that card. They let me know they received it. A couple of days passed and I call customer support and she told me to give it another few days to hear back from them. I gave it until yesterday, called back and was transferred. Lady said I needed to submit everything to a new email address again. I was angry with her for I told her they already had that info but she insisted it all needed to be submitted to the new link she emailed me. I tried to send pics again of my purchase. The email wouldn't take any of it on my non Apple phone, or on my non Apple computer. Frusturated I hung up on her. I received a call back from them last night but a different person. He made it sound as though the $100 was used after all and Apple put the $100 back on the deactivated call! He then transfers me to gift card sales. She told me she only handles online purchases and I have to go back to the original Apple store where they were purchased! I'll try to do that today, or tomorrow when I can. This is how my life has been for about a week now, round and round with two banks, the business listed on the check, replacing one of my check cards while I'm still waiting on my credit card replacement. I've had back and forth with Wal-mart. Luckily, their security measures didn't allow the bank hacker, spamming scammer Shellene Cope use that card. I've reported all that I can of this incident to the FTC, AARP, the consumer division of TN.gov and now to the ScamPulse.com (here). It's exhausting but I'm trying to do all I can to get whatever money I can get back. Also, people need to be warned of suspicious people and businesses. I wouldn't wish this on anyone! I'm a divorced mom who's unemployed raising and schooling my youngest with learning/behavioral issues at home. Nothing can explain the depth of my heart ache waking up to negative $530 in my main banking account! I just borrowed $1K from my oldest two weeks before this incident and I had to do it again right after this happened to pay this month's rent. Please don't use any of the Careguide businesses, especially sitter.com and housesitter.com. Neither site cared that they're both practically full of nothing buy scammers. They didn't try to refund me any of the $2K. They didn't even refund me the background check fee I paid on housesitter.com or the three month premium I paid on sitter.com. I've since discontinued my memberships with both sites. All they ever did was suck up all my time and money. I never made any money on those sites. I was just robbed, as careful and thorough as I was, and I now sit in the negative financially, owing my oldest money. I'm still unemployed.

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