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Loosely Store

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Loosely Store Reports & Reviews (56)

- Ojai, CA, USA
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Loosely.com will take your money and ship nothing. There have been myriad reports of this online. I have never experienced this before with online purchasing so I didn’t think to investigate the company before. But they will charge you and not send anything. They have a fake tracking system and will just send automated responses saying sorry for the delay if you try and contact customer service. They need to be shut down!

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- San Diego, CA, USA
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Do not buy from Loosely Store, looselystore.com, this website is a total scam. During the holidays they did a mass advertising ad campaign on instagram advertising their comfortable chunky knit blankets. Not only did it take over 2 months to be shipped to me from China... but the received purchase was a cheap chunky thread put together, barely the size of a table placemat. When I tried to return/complain about the purchases, and spending $100+ on these, they told me I had to either ship back the "blankets" to their handling in China within a 15 day window (it took over 30 days even to get shipped to me...), UPS said it would cost at least $65 just to return them. I contacted their customer service and after weeks and weeks of back and forth, they stopped responding after they said they would re-send out the blankets if I thought they were faulty. I sent pictures, etc.... of course nothing was sent to me as a "replacement" so I reported them to my bank. SCAM SCAM SCAM! Do not contact. Also their phone line is some random message line, and NO ONE EVER ANSWERS OR CALLS BACK.

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The product took forever to arrive and when it did the quality was very poor. The item is unraveling and shedding. The company refuses to issue a replacement or a refund unless the product is returned overseas (which will cost more than the purchase itself).

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- Seattle, WA, USA
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I ordered a blanket from this vendor in early December. I did not receive the blanket until close to 80 calendar days later. They would never answer the phone, and would only send me general emails back and would never provide a tracking number or shipping confirmation. After I contacted the bank to start the claims process, and the bank contacted the merchant, I was sent a blanket of very very poor quality, that does not match the blankets on the website. I had to email them 4 times before they would provide me with return instructions, and only at that time did they mention the laundry list of things needed to include in the return, and that I only had 15 days to return the item from when I received it. They ignored my request for a return label for days, avoiding answering it and asking unnecessary questions to lengthen the conversation. I have asked twice now for a receipt with an order number as they say the return must include the order number. They will not provide it. They don't answer the phone and don't respond appropriately to my email. This company has tons and tons of terrible reviews. I work at the bank and I can clearly see that this company is fraudulent, and is doing its best to toe the line and work the system. All that is going to end up happening is a lot of people are going to lose their money, and they are going to be very upset at their bank, for the big run around this company is creating by understanding the chargeback system.

Please do something about this.

Thank you!

Casey Cronk

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Product that I ordered came a month after supposed delivery date and was of the poorest quality. NOT AS ADVERTISED

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My mother ordered a blanket from Loosely Store in early December 2017 as a Christmas present for her granddaughter. ELIZATA charged the credit card on December 12, 2017. As of today, two months later, the item has not been delivered and Loosely Store refuses to refund the money charged on the credit card. I've called the company at least 4 times and sent twice that many emails. They refuse to issue the refund but cannot provide any tracking information on the blanket. I've been on hold with a customer service representative for almost 2 hours waiting for a supervisor to process my refund request. Despite several messages left by me and promises from the company to get back to me, no one ever does. This company steals your money then plays games with you when you try to get it back. They should be immediately shut down to prevent even more harm to innocent consumers.

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I ordered a blanket from Loosely on 12/18. I received an email indicating that my blanket was "prepared for shipment." Weeks went by without a ship notice or actual tracking number. I inquired on 1/8 about the status of my order, the initial email stated that Loosely was trying to keep up with demand from the holiday's and my order would ship soon. I inquired as to a ship date and was told they had supplier issues but my order would for sure ship. After several more emails I was provided a tracking number with no information about the shipper. When I inquired I was told the package had been shipped through EMS. When I attempted to track using the number provided it did not work. I followed up again and was told that they were very sorry and would ensure my item was shipped. They never confirmed if the tracking number was valid. I've asked continuously for shipping information or for my order to be refunded. I was told that because my order had been processed I could not be refunded but could return my order when received. As of 2/8 I have still not received my order. I'm disputing the charge with my credit card company but hope others can avoid this scam.

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Ordered product 3 months ago and never received. When you email although you receive an automated response you never receive an explanation. When you call it puts you on hold and then says mailbox is full. On their website their ratings are perfect however on their Facebook page there are hundred of angry customers. I now have to go through the process of disputing the charge. Very disappointed.

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I ordered chunky knit blankets online from the Loosely Store for $152 and they said I would receive these within 20-25 business days. I did not receive them until 60+ days later when they arrived in horrible quality. The blankets were supposed to be large and hand-knit, however the quality is that of the insulation in my wall and they can hardly be called blankets. I am in the process of returning them, which they need to be returned to South Korea which will cost about the same amount of money as the blankets themselves. $150 to return the blankets without a guarantee that I will get my original $152 back in a refund. SCAM.

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- Lafayette, LA, USA
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I ordered 2 knitted quilts for Christmas gifts on December 13, 2017. As it was close to the holiday season I was expecting a little delay. It is now almost 2 months later (Feb 7, 2018) and I still haven't received my items. The have replied sparaticly saying that rest assured my shipment was on its way. I am sure they are just buying time while they scam more people out of their money. I've come to realize I've lost my $140+ but hope I can help others from making the same mistake.

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- Portland, OR, USA
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Loosely Store is a fraudulent company. I ordered $150 worth of clothes on their website in early December 2017 and there’s no sign of the package. They provided no tracking number and every time I reach out to them to ask for a refund they keep saying to “be patient” and now they’ve stopped replying to my emails and calls and ignoring my refund requests. It’s been 2 months, and no sign of my package or money. Looks like this is the same experience of every customer they have who are reporting them everywhere. And it looks like they keep deleting customer comments on their Facebook and instagram. THIEVES!

Also, it’s worth noting that they use different names and addresses, so the name on your credit card charge might not be Loosely. It shows up as ‘ELIZETA MEDANO, EL’ on my bank statement. And their address is in San Francisco, but in other places their address is in New York, Spain, China, etc.

Shut this business down!

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- Bradenton, FL, USA
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I ordered a blanket and I was sent an email about 2 days later stating I will get my blanket within 12-18 working days (Not business days- mind you, proper grammar was not used). I waited 3 weeks. I emailed them... and when they emailed me back they said they are working hard on my order and if I don’t get it within 7 days, to just be patient. It’s already been a month! I warned them stating I will report them and I haven’t heard back. The whole thing just seems sketchy and feels off. $100 wasted on my part. Included is a picture of nothing because that’s what I received....

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I placed an order November 25th for a Chunky Knit Blanket from an online site, Loosely Store I saw on Facebook. I went onto their website and saw nice photos of a blanket covering a person laying on a bed. I ordered the size that I thought would fit my gueen size bed and click I was happily expecting my Chunky Knit Blanket. It took a month to receive it when I was initaily told it would be two weeks tops for delivery. I was surprised by the relativly small box it was shipped in and upon opening it was literally shocked to pull out a tiny little swath of knit material that was supposed to cover a queen bed. My first thought was maybe this is a sample of my blanket, but why send a sample....?

It wasnt a sample, it was a 60cm x 80cm "blanket" the size of a small throw rug. The "yarn" was like the cotton that comes in a bottle of tylenol you know the long white cottony fluff that you pull out before reaching the pills inside. The ens of the "blanket" wernt even knitted closed. (when I inquired about this I was told it was to allow the consumer to adjust the tightness of the knit to their personal liking.....) I then called the customer service number in my email only to get a recording so I left a message regarding my request for a return ticket as I was not satisfied with my purchase. I received an email on January 2 telling me I have 15 days to return and to send them proof of shipping with tracking number and a list of items in my package. Which I did on January 4.

I made multiple emails and phone calls to the recording with no response at all until January 27 telling me that they are now confirming the return with their stocking center and once confirmed my refund would be issued. Nothing, no refund no email nothing. Again I called and left messages with no response. Majorly frustrated I googled Loosely Store reviews, there I hit the mother lode. Review after review of extremely unhappy consumers who felt "scammed" "ripped off" on Facebook. On Facebook. There wasnt one single positive review. Well then I was pissed all over again and I started call the numbers I had for Loosely Store. They all were Verzion cell numbers that weren't in service anymore. I finally found another number and called it and a woman answered and she was in Spain. She gave me the sweet oh my Im so sorry this has happend to you please let me assist you in resolvong this matter. Only to say as of this moment there is no update to my account regarding my refund. She couldnt tell me if it was received or not. Nothing. Again. So I shared with her the reviews I read and that I was going to report them to the BBB and that the company she worked for was criminal in their actions and for her to go read the reviews on Facebook. she continued to defend Loosely Store and I continued to vent my grivenances. I received a email stating her apologies and she was forwarding this matter to the approprite team to handle my matter. I hung up angry and disappointed with myself for falling for a scam like this. Its not just the money they took from me its the way things like this make you feel about yourself when you've been duped. Its not a pleasant feeling and not something a person is ready to admit until seeing other have been throught the same thing. They get you to purchase their blankets by not being clear in their description of the article and the measurements are right there in the size selection but in USA we use inches not centimeters and it really does just go unnoticed when ordering and thats how they get you. They show you a picture of a beautiful blanket on a bed covering a person so your brain sees that and doesn't register the size discrepancy. Then they say well the size is clearly in the ordering process and that they include a conversion chart and want to argue with you about that. The conversion chart is not easily accessible on their site.

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- Crescent, PA, USA
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For any law enforcement or regulators that may read this, the loosely store is a fraud and fake store with fake customer service, fake products, and fake addresses. They dont abide by a refund policy and rarely have intention any goods let alone those advertised. The scale and scope of this scam is huge and worldwide. If ever there was a store to shut down it is this one. There is a facebook page dedicated to the fact it is a scam and other related websites that are easy to find that give you a sense to the scale and grandeur of the operation. They block ANY and ALL negative posts on their social media, they dont give refunds, fake shipping numbers, and those who do get goods find they are not what they ordered. samples to make it easy for you: https://www.trustpilot.com/review/looselystore.com

https://www.facebook.com/Loosely-Store-Is-A-Scam-938388886314348/?ref=page_inter...⇄

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Never received a blanket I ordered DEC 7, 2017, more than 7 weeks later. I emailed them numerous times and they provided a shipping tracking number that did not work and an order number that did not exist after trying to search it on their track order function on their website. They explained excuses for their delay that they were busy during the holiday season and were having problems with their distributor.

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- Endicott, NY, USA
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I received nothing from this company. I ordered back in early December. They took $200 from me no problem and failed to send me the product. I'm pretty upset as you can imagine.

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Hello,

My mother ordered a blanket from the Loosely Store for me for Christmas and placed the order on December 7th. It is now January 28th and after several times of contacting their Customer Service, being given empty promises, she has yet to receive the product. She's made several attempts to contact their customer service team and it shows that the order has been processed and has been given a tracking number, but when tracked through USPS it shows that they are "still awaiting the package." The site claims that the demand they experienced in December was more than they expected, however we have requested several refunds and they are not willing to work with us. They have also claimed they've filed an "escalation ticket" to their billing department, however that has gotten us nowhere in resolving this issue.

To no surprise, when looking at the sites reviews and comments via social media almost every single customer of Loosely has complained about not receiving their product or receiving a product that is not as pictured on their site.

Ultimately, this site needs to be shut down for false advertising, not delivering product after customers have been charged and poor customer service agents that give empty promises.

Please let me know if you have any questions,

***

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- Los Angeles, CA, USA
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I purchased a large blanket via an Instagram ad that took me to an e-commerce site. After WEEKS (despite a quote of about 1 week for delivery) and no email that my item had been shipped, etc., I received the item, although it was incorrect. It was about 6x smaller than what I had paid for. So, I contacted the store via email to request a refund. I said it was the wrong item and provided all relevant order information. It took over a week for someone to respond, and I had to follow up to illicit a response. The response was them telling me to send a picture of the item I received. I did so. Days went by, until finally I heard back. I was told I was lying. This was absurd. I fought back and forth until finally they told me they would refund me and to ship the item back. I did so. I have now followed up repeatedly and cannot get a response to when my refund will be issued. I have sent the tracking information, the confirmation that the package was delivered, and other information to prove my compliance. They are now ignoring me and have not issued a refund to me for the item. This store is a SCAM. BEWARE of their fraudulent business practices.

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- Lombard, IL, USA
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I ordered an $80 product several months ago and it still has not been received. There is a phony, made up tracking order that is not associated with any carrier service. The phone number listed has never been answered and voice messages have never been responded to. The email responses to my complaints have been generic "it's on it's way" messages with no real substance. Several other customers have recently filed reviews and complaints claiming the exact same situation.

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On Dec 6th, 2017 I ordered (2) 120cm x 150cm / grey knit Extreme Chunky Knitted Blankets from Loosely Store, (1) cost $88.65 and (1) cost $98.50. After ordering I was given a delivery timeframe of 12-21 days. Jan 13th I emailed the company asking where the products were as they were meant to be Christmas presents. They responded with (2) tracking numbers to check, I believe the tracking numbers are fraudulent.

Tracking # Status from USPS.com

USPS Currently Awaiting Package

A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

Their Facebook page is filled with thousands of complaints and they are still advertising the blanket on their Facebook page

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