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lootcrate.com Reports & Reviews (4)

- Pitman, NJ, USA • Sep 16, 2024
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Bought a subscription for a Fallout Loot Crate. Paid for on April 20,2024 with the knowledge the first "crate" would be mailed in July. July came and no crate. Contacted them and they informed me they will be mailing them in September. Tried to contact them and the email reply was " Due to an increase in volume our reply time is taking longer than what you might have previously experienced. Don't worry, we have your ticket and will be getting back to you shortly.

We appreciate your patience and look forward to helping you very shortly.

This email is a service from Loot Crate.

[433JKD-ZY9MY]" LootCrate tried to take another payment out of my account. the attempt was denied. Loot Crate contacts me to change my credit card information so they can process payment. I looked at my credit card and its fine. Tried to put it in again and it charged me again. I have receipts stating they are both paid for.

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Placed order on x3 lootcrates in Feb 2023, promised as being delivered every 2 months. As of today 7/7 zero have been delivered successfully. Requested a refund after two replacements were failed to be delivered. Lootcrate refuses refund, says it is too late, they are clinging to their policy of refusing service to any they choose but I already paid in full for a product/service I didn't recieve and its been months and will be even more months before a possibility of completing the order, more than three times the timeframe advertised.

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- Las Vegas, NV, USA
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I signed up for the monthly t-shirt subscription club for $19.99 ($13.99 for the shirt and $6.00 for shipping). The shirt was never shipped so I contacted customer service. Customer Service offered me a refund which I agreed to but was never given. After several weeks of sending emails with no response or follow-up, I filed a dispute with my bank for the charge.

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This company has been advertising and signing up new subscribers with the promise of good that are never delivered. Over the last couple years, this company has slipped further and further into scam territory until it finally and firmly settled in on full blown scam. I have used this company several times over the last ~10 years and never experienced the service I have now. Before, I would subscribe or a length of time or for a single box, I would get charged and within a week or two, my box was shipped and received. Recently, I received an email promotion for a box that I wanted for me and my son, I ordered up two, one in my size and one in his, then went about my life confident in an order I have placed several times before. It wasn't until this week that I realized, I still haven't received my order. I looked up my order on the website to find I have now been renewed and billed two more times, three total, for six crates, none of them have shipped or even processed. I look a little further and find several forums where people are complaining about the same thing, several haven't received a shipment for over a year and are still being billed monthly. I see ads for this service across the internet and receive a promo email every 2-3 days for more services. They offer dozens of monthly subscriptions and from what I can tell, they no longer ship them, but still let people sign up and bill them even. I have tried to reach out to the company, but no phone number is listed and and only emails I can find bounce back as full. This is tantamount to wire fraud at this point and the company should be shut down until it can sort itself out.

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