Lopolly Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Lopolly, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location WI 53142, USA
Total money lost $59
Type of a scam Online Purchase
Lopolly Response: Hi
I checked about your tracking number LW736733829CN, it is on the way.The message can update slowly in transit, after arriving at customs, it will update the information.so please wait for some days.
You can visit post office or https://www.17track.net/to track it.
We are sorry to say our warehouse and suppliers have problem in last 2 weeks, which coursed the processing of orders slower than before, and many packages were sent out later than we promised. The problem is solved and all delay packages are on the way to you now. Please accept our sincerely apologize. And wish to earn you more patient at shipping.
Best regards,
Lopolly.com
3rd Email: I would prefer a full refund for this order as I have not received these items by the date I needed them by. Please refund m as soon as possible.
Best,
Lopolly Response: Hi there,
I checked that -> Your item was delivered in or at the mailbox at 3:15 pm on October 28, 2019 in KENOSHA, WI 53142
Receiving time = Processing time +Shipping time.
1) Processing time: 1-7 Working Days
2) Shipping Time:
8-15 business days for shipping(Free flat shipping)
5-10 bushiness days for shipping(Express shipping)
https://www.lopolly.com/pages/about-shipping
Tracking site: https://www.17track.net/en
Thank you for your waiting and patience.
Have a good day.
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Best Regards,
Grace
4th Email: It was delivered on 10/28/19. I want to return it immediately. Please provide me with the instructions for it's return so I can receive a full refund.
Lopolly Response:
Hi there,
Thank you for shopping on LoPolly.
We are very sorry for the difficulties you encountered during the process.
Could you please tell us the reason why you want to return your clothes?
It's a good way for us to solve your problem.
We take keen interest in solving our customers’ problems.
Waiting for your reply.
Hope you have a nice day!
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Best Regards,
Grace
5th Email: I no longer need the items as they did not arrive on time. If you do not offer me a refund I will report you to the authorities immediately. I'm sick of this back and forth and this is horrible customer service. I want a refund immediately.
Lopolly Response: Hi,
Sorry for that,
the items are hot selling, the color and design are very beautiful, you are very beautiful when you wear, or give your friend as gift,
you can see our return policy:
https://www.lopolly.com/pages/warranty-and-returns
6th Email:
This is ridiculous. I have requested a return because you did not deliver the items in time.i have reached out the way your company advises to this email and do not give me the correct information in order to return the items. You keep making up random excuses and delaying the process. I will have to report you to the authorities now.
I have requested a return for the 6th day in a row and you refuse to give me the information in order to return the items. It is not the customer's fault that you did not get the items to me within the time frame that is stated on your website. I will be reporting the issue today.
I want to return these items as they are not as described and are poor quality and they did not get delivered to me on time.
Provide me with the information I need in order to return these items for a full refund. I am reporting this company to the ScamPulse.com in the US so you cannot sell your items to American citizens going forward.