Los Reyes Apparel 2024 Reports & Reviews

Los Reyes Apparel LLC Reports & Reviews (14)

• Apr 27, 2024

Scammer's phone +1 (786) 729-4758
Scammer's website www.sunglasseslosreyes.com
Scammer's address Miami, FL
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Email

Do Not Buy- You Won't Receive Your Item!!

I placed an order on April 10th- a pair of sunglasses for my son for baseball season. On April 12th, I received an email that my item has shipped- it claimed a shipping label was created and is pending pickup by USPS. Since then, that's all it has said, with zero updates. I was charged immediately upon ordering, however, so they took my money and I have never received sunglasses.

Then, when you try to contact the company- good luck. I emailed them twice; once from the email they sent me and once directly from their site...no response to either. I then tried calling them using two different numbers on their website, on multiple days. One goes directly to voice-mail and the other is disconnected.

I cannot believe famous athletes endorse this company, who steals money from people. I do see that Los Reyes will respond to people here, of course, so maybe I'll get lucky and receive a refund at the very least, since it now says the pair my son wants is "sold out."

I've attached the email with the order number.

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Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

Scam! You will lose your money!

I made an order 2 months ago and items haven't even shipped! I constantly email them and get no response. I have been simply asking for a refund at this point and they ignore me. I wrote them numerous times through email because they have no phone number. They haven't replied. This was my young son's birthday money and he's so upset he basically lost his money to this company. There's no way pro athletes should be collaborating with this horrible company. We are out almost a hundred bucks at this point. Totally disgusting beings it was my son's birthday money and we dont have money like that in the first place. I hope this company does what's right but it's not looking good at all.

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• Nov 07, 2023

We have set up new measures, our customer service was completely revamped and these issues are no longer happening. Thank you for allowing us these growing pains. If you have any issue still left, please email our new customer service email [email protected].

We are very sorry and sad that you have had this issue. Email us your phone number. so we can make it right with you.

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Same thing is happening with us and my son! I see some comments on Instagram some other people having the same problem but seems odd I’m not seeing more online about this company. I am very disappointed. I wouldn’t have ordered if I would have seen more people speak up about it being a scam! But this is a scam. They could at least respond to an email.

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Scammer's phone 305-395- 9290
Scammer's website sunglasseslosreyes.com
Scammer's address P.O. Box 835262 Miami FL 33283-5262 United States
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Email

Sunglasses Scam

Purchases sunglasses 2 months ago. Site guarantees 5-10 business days shipping. I have sent emails with no response. Zero customer support.

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• Nov 07, 2023

Checked your order and all your money has been refunded. However we are not ok with that still being your experience with us. Please contact us at our new customer service support email listed below.

We have set up new measures, our customer service was completely revamped and these issues are no longer happening. Thank you for allowing us these growing pains. If you have any issue still left, please email our new customer service email [email protected].

We are very sorry and sad that you have had this issue. We also called the phone number we had on file and left you a message.

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A COMPLETE SCAM

The customer service is terrible. It’s been well over a month and a half and my order has not been shipped. I have messaged and have not heard from anyone.

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Sunglassses

Purchased $70 order for my son on May 11th, 2023. Said it would ship 5-10 business days. It has not. And I keep getting the run around that it will “ship the next day.” Not looking promising.

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1ST EMAIL on June 1, 2023 WITH NO RESPONSE

To Whom It May Concern:

On Wednesday, May 24, 2023, an order (#30756) was placed through your website for 2 pair of LosReyes Sunglasses. As of this writing the order has not been shipped and is untraceable. I ordered the standard shipping which states it will be shipped in 3-4 business days. Today is business day number 5. Please respond with why a delay, how soon can I expect this order to ship, and when can I expect to see activity of an expected date of arrival. The money for the sunglasses has already been deducted from my bank account. It was deducted immediately after the order was placed. I look forward to hearing from you ASAP.

SECOND EMAIL JUNE 4, 2023
ORDER # 30756

Still waiting on a response! Per your website YOU RESPOND IN 24 HOURS! Your time clock must be different than mine! So now we are on EIGHT BUSINESS DAYS & STILL NO SUNGLASSES! Per tracking, the order has not been filled, sent, or even viewed! WHERE IS OUR MONEY since obviously we aren’t getting your product! Your company took the money and now no responses, product, or refund, which has already been requested! Stealing is a crime! As of this writing your company has stolen our money and ghosted us! This mother is furious that you have taken my sons money and disappointed him by not even respecting your customers enough to respond or HONOR your terms! Respond ASAP!

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• Nov 07, 2023

I am just coming across these reviews and as of today i checked this order number and all the money has been refunded. We are very sorry for this experience with us. This year we have undergone big changes to make sure these issues don't happen going forward. We want to make it right for you. Your order only has an email address, which I have sent an email to, but it does not have a phone number. Please email [email protected] with your contact information so we can make this right. Thank you for your time, and hope we can make this right for you!

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Oh I’m having the same problem with you! I placed my order May 11th and nothing. I got one email that they were shipping the next day. It’s ridiculous and a complete scam.

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Victim Location 01450
Total money lost $38
Type of a scam Online Purchase

My son wanted sunglasses from a company he heard of called Los Reyes, so we went only and submitted an order for $38. After a week of not hearing anything from the company and after sending 2 emails asking for shipping information, I searched for the company. Their address comes up as an alley behind a Petco in Miami (9011 SW 122nd Ave Unit 106, Miami, FL 33186), their phone answer is merely a recording that says the person hasn't set up a voicemail yet (305-395-9290), their Shopify button for the order only links to the general Shopify app (not your order), and their only email address ([email protected], for customer support) never replies. We are out $38 and there appears to be no recourse.

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Did you ever get your package? I am having the same problem.

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Dear valued customer,
This review has recently come to our attention and therefore applogize for the delay on a reply on this website. We have searched our email and have no pending email on this issue that we can find. We have also searched our records and there is no order with the name Juvenal Spencer that we can find. We are not sure if this issue has been resolved or not, but we apologize for any frustration of dissatisfaction you may have experienced with us. We take these complaints seriously and would like to resolve or address your issue. May we please have your order number so we can look into this matter? We want to assure we have sold thousands of items and have a history of many satisfied customers. We hope we can regain you trust and provide you with the excellent service you deserve. Please email your order number and reference this reply to [email protected]. If you could please add "scampulse review01450" on the subject line so we can know it is in reference to this review.

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