Lucienne Skin Reports & Reviews (2)
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SCAMPULSE
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Scammer's address LucienneSkin. PO Box 41542. St Petersburg, FL 33743, Saint Petersburg, FL 33743, USA
Scammer's email [email protected]
Country United States
Victim Location MA 01801, USA
Total money lost $250
Type of a scam Online Purchase
In November of 2016, while on-line, I was offered a trial sample of Lucenne skin care. I received the product and was not impressed with it. I thought, "Oh well, it's only $5.00." The next month I got a package with no logo on it, just a white box. not knowing where it was from, I opened it. It was the skincare product. I made a mental note to call them. However, I forgot. A month later I got the same white box. I wrote "Return to Sender" on it. I ran into my mailman as I was walking down to the driveway. He offered to take it for me. So, I figured, if I sent the product back, they would cancel me out. Two weeks later, I got the white box twice in one week. I write RTS again and the mailman picked up both boxes.. This time I called the company. The person who answered the phone said, "We don't take back products". I explained to her that number one: I did not like the product. Number two: I wanted my money back. She told me the only thing she could do was "take 35% "off of the last month's order. I said, I'm not paying 65% for a product I returned. I asked to speak to her supervisor. She said "He's a very busy man". I said, "I'll wait". She came back and said that she was authorized to take 75% off of the product. I demand to speak to the supervisor. I asked for his name and said, "Thomas". I asked for his last name. She said, "We are not allowed to give out last names." After 10 minutes or so, finally so a man who identified himself as "Joel" tooks my call. He asked, "didn't the CSR offer you 100% refund on the last bill?" I said no. He said, "Oh, I told her to tell you that". I said, "I feel like I'm playing "Let's Make a Deal" with him. To make a long story short: $500.00 was taken out of my account for jars of product that I sent back. I argued with him for about 15 minutes, demanding a total refund. He told me the best he could do was to take 50% off of the entire amount. He made it a "take it or leave it deal" I had already lost so much money, I felt I had no choice but to settle for that. I settled under duress. I told this supervisor I was unemployed and would now have to struggle to pay my rent.
Consumer's Desired Resolution:
Scammer's address PO Box 41542, Saint Petersburg, FL 33743, USA
Scammer's email [email protected]
Country United States
Victim Location MI 49677, USA
Total money lost $82.92
Type of a scam Online Purchase