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Luhxe.com Reports & Reviews (1)

- Youngsville, NC, USA • Dec 18, 2024
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This carryon duffle rolling luggage was in several ads around Black Friday. I ended up falling for it and purchased the item. I had to purchase two, for some reason. I even was charged an extra $10 for shipping protection and first class priority shipping. It has been 17 days since I've ordered the product and I have no corresponding emails about it being shipped or any tracking information. I only received a confirmation email for my order that said I would soon receive an email with tracking information once my order had shipped. I emailed support 3 times in 4 days and I have heard nothing back from them. The promotional texts that I had signed up for were very active. They kept trying to offer me more products. I told them I still hadn't received my first order. And the person on the text said I should contact support at the email [email protected]. I told them I had already sent 3 emails and they all went unanswered. They kept saying they couldn't help me because they were part of the sales team, that I needed to contact support for assistance. Support doesn't respond though. Huge scam. Also, after looking more into the product and seeing actual reviews on Amazon, not on their own website, it was a lot about poor quality and overpriced and not what they had described on their website.

Please make this known to others or else have this business shut down. They are stealing people's money and they have zero remorse.

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