Lumin Skin Reports & Reviews (6)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Lumin Skin, help other victims by adding it!
Total money lost $81.70
Type of a scam Online Purchase
Scam
They have below Terms and condition but you cant cancel your subscription, instead you'll be ask to change it to add more item in if you want to cancel:
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You can extend your trial, cancel your subscription at no cost, or modify the items in your subscription by using your online account system or contacting the Lumin support team at [email protected].
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I tried to cancel but it ask me to subscribe at least 3 items in order to cancel
I tried to email [email protected] only bot response on it.
Notes:
Please do not subscribe if you do not want to experience the same
PLEASE BE AWARE
Country United States
Type of a scam Other
Initial means of contact Not applicable
Country United States
Type of a scam Online Purchase
Initial means of contact Email
This company Lumin or Luminskin. Will send you some trial products to which you just pay postage. Then not answer emails when you let them know you don't want a subscription for Skincare products. They also show on your account that you have no subscriptions for products and you won't be getting g any. Then they just charge you a large amount for a full set of products and say its on its way and if you want to cancel you have to wait to send it back and you pay the postage to a far away country making it very difficult for you to get your money back and also make you spend a lot of time which you might not have so most people will just give up and lose the money for a subscription they never signed for or cancelled. Its a complete con and they have done it to many people on the Internet there is evidence.
Scammer's website www.luminskin.com
Scammer's address singapore, CA, USA
Scammer's email [email protected]
Country United States
Victim Location CA 95747, USA
Total money lost $27.58
Type of a scam Online Purchase
There is no phone number to reach out to Lumin Skin and their website explicitly says:
"Due to a spike in customer inquiries from COVID-19 delays, our expected response time for the Lumin Support Concierge is 6-8 days. Please do not send multiple inquiries, as this will push your inquiry to the back of the queue."
Wow, I cannot imagine why the company has a big spike in "customer inquiries."
Look at their reviews online, lots of unhappy, ripped off customers experiencing the same thing. Cannot get ahold of the company via telephone, and it takes them over a week to even respond to an email inquiry. But then... see below, they wont refund it anyway!
From Lumin Skin's website:
"Unfortunately, we cannot guarantee an order cancellation or shipment cancellation once an order has already been created."
The problem is I didn't create an order for them to ship.. so they can charge my CC without an order on file and you cannot contact them to stop the order, that I didn't order.
Sad start ups by too young of folks with no integrity or real life experience I guess. This is the very sad future of customer service with Millennials at the helm.