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Lumi.Place

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Lumi.Place Reports & Reviews (8)

- San Pedro, CA, USA • Dec 21, 2024
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I was interested in a service for clothing styles , but when I went into the app, I was unsatisfied with the quality of options and the way they wanted to do their styling service… I immediately requested to cancel and refund my subscription within 24 hours

Per their policy and it has not been honored.

I have repeatedly asked for my refund and have not received any service or product from this company.

1. MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a voluntary refund provided that you contact us via email [email protected] within 30 days after your initial purchase and before the end of your first subscription period and provide reasons and evidence for refund other than personal or financial ones (for instance, the content was defective or completely inaccurate, etc.) as explained below.

Once you contact us, we will review your application and notify you (by email) whether your application is approved.

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- Danville, VA, USA • Oct 14, 2024
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This company is using false advertising to market their products. They offer a personal clothing styling session for a subscription fee, which leads the user to believe that clothing will be included in the subscription. Once you purchase the subscription, the styling session is with a bot, not a person. The subscription does not include the purchase of clothing, it allows you to choose a minimum amount of clothing you would like to spend up to $200, however, when you get into the styling session, it changes the minimum to $400. This is a scam. It has been reported to Apple, who is allowing the app to continue. I reached out to my bank and got my money back I just want to make sure this company gets shut down and investigated for false advertising.

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- Edmonds, WA, USA • Mar 13, 2024
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Lumi Ageless is advertising on Facebook - I signed up with my wife to do the free trial and see the suggestions and results - then I immediatly cancelled because I was not interested (nor was she) in a monthly clothing service for $59.99 per month. I contacted the Company multiple times, and then did some detailed research on the Company. I found that the Company was registered in Cypress along with the Director - who currently is the registered Director for over 300 companies in Cypress. I have reported the scam to EEU agencies, US agencies, and to Facebook. With at least 20 emails and 10 phone calls to the Company, I have only received machine generated "we will respond soon" emails. This is clearly a shell for a billing scam.

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- Chicago, IL, USA
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I became suspicious so did not lose as much as I could have and others did. StyleMeNow portends to be a service like StitchFix but cheaper. It finds you on social media (eg Facebook) and offers a $0.99 trial. If you click, it whisks you to Lumi, and charges you $0.99 alleging that there are multiple services you can try for a few days. Some people get ensnared in the "few days" deadlines. I didnt but I did get taken by "add ons" that were unexpected. One in particular was offered as a comprehensive consultation for $19.99. I bit. No sooner did I buy than my portal was updated to offer the same consultation session for $5.99. Despite numerous emails to their customer service to discover the difference or if I am due a refund, nobody at Lumi has replied. I went to the consultation (which did not include any of the benefits touted) and the stylist told me there was no $19.99 version of the session, only a $5.99 version which is what I was getting.

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- Santa Cruz, CA, USA
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I thought I was creating a profile to get a stylist. I had to pay .99. Then I get emails that my subscription is going to be renewed. At this point I haven’t even created an account.

All of the links on the multiple emails that say “cancel subscription” don’t work.

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- Sacramento, CA, USA
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Filled out a fashion quiz. Never received results because it asked for a CC. Check PayPal and found 2 $39.99 AUTOMATIC charges to my CC.

Request a refund and emailed “Merchant”

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Lumi.Place advertised for a fashion style quiz. The subscription asks for $.99 to try the service for 3 days with the understanding that you can cancel before the 3 day trial period is up; however, the cancellation page never comes up on their website. So, people are eventually charged $39.99 to$49.99 for a year subscription because they never got to cancel their subscription.

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- Tacoma, WA, USA
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Online was told I would be charged 99 cents for a profile on how to dress for my body type. It was completely unclear that this was a trial offer, which would expire in 3 days and if I didn't cancel before then I would automatically be charge $49.95. I made several attempts to get a refund but am being told that it is non-refundable. I never did get any profile - just directed to an app which then told me I had to schedule an appointment with a stylist to get the information (which I did not want to do).

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Lumi.Place Contacts

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9107 0 0

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