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LUXMOIST, RTNUTRALLC, LUXURIOUSSERUM

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LUXMOIST, RTNUTRALLC, LUXURIOUSSERUM Reports & Reviews (1)

- Smyrna, GA, USA
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A pop-up ad for skin cream came up on Facebook along with a "commercial" about it. It offered a free lotion (only 2 left!) and to claim it click. I read everything over, it didn't say anything about getting more product, or "auto renew.” I don't buy products that have an auto-renew feature and I specifically looked for anything like that. There was nothing. So I placed the order. Then, for only $5.95 shipping, I was able to order their eye cream to try, which I elected to do. So far, they have debited my account for (2) different charges of $89.99 each and one charge of $79.99. I got the phone number of the company from the bank where I am reporting, blocking and disputing this as I didn’t authorize it. I called this scam company. They insisted that by accepting the offer and not returning it, I owned it and agreed to auto renew. I told them there was nothing on the pop-up ad about that, no way to contact them on that ad, nothing on the packing slip that came with their samples, not even their contact info.

She (Christie) said another order had just shipped, they don't give refunds but on the one that just shipped on 3/24…note, I called them on 3/23) that when it arrived, I should call them and they would give a return number to send that back. And they agreed they would not send anything or charge anything else. Christie agreed to send me an email confirming that conversation, and of course, they did not. After this I did a search on this company (going by the 3 names and phone number I was provided) there are numerous complaints of the same type of issue, depending on how the product was ordered. And I am likely going to have to send them a restocking fee from the complaints I’m seeing on the internet, to get them to take back the stuff I didn't order, or the payments I did not authorize.

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