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Magick.com Reports & Reviews (10)

- Gilroy, CA, USA • Nov 12, 2024
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Purchased from Magick.com and order was confirmed August 5th, 2024. On August 8, 2024 order proclaimed it shipped out but the month of August it said USPS was waiting for the product in Hawthorne, CA. I reached out at the end of August and no response. I reached out a few more times and finally the end of September was told they had just switched systems but could give me a refund. I asked for a refund September 30th.nothing processed the month of October for a return so I contacted them November 4 and 12.

I went online and saw that this website has done this to multiple people. The product is not received by USPS and then gets stuck in Hawthorne, CA where people don't receive their orders. They also mention the same excuses of a system change or backed up orders if anyone answers them at all.

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- Johns Island, SC, USA • Sep 06, 2024
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I bought a product online in June and it was never shipped. I’ve followed up several times and they keep saying they’re just behind. I’ve asked for a refund, and they agreed to that but never issued it. I know $25 is nothing but I don’t like the idea of a company taking money from people and getting away from it.

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- Eugene, OR, USA • Jul 24, 2024
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Ordered on July 10th and have reached out for order update twice. Once receiving an automated message and second time no response at all

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- Dalton, GA, USA • Jul 23, 2024
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I orderd 3 times from this company the first 2 times i message the spport line an a girl named isabel called me a lier an message me very rude things an that my order was on the way it had been 10 days an it hadnt even shipped yet an shouldve been on its way you cant get hold of anyone but this isabel person an make a complaint shes only one you can get in touch with an shes not help ful but rude to the customers now after waitin 2 other times for my items now ive tried once more to acrually try to wait on my items an its been a month now still no items i orderd an ive tried this 3 times .

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- Jacksonville, FL, USA • Jul 16, 2024
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Place the order online in early April after a few weeks of no updates reached out, then received an email that it was on the way which was back in May and after week after week of reaching out via phone and email to check on the order progress consistently received the same automatic response via email, there is no voice message that you can leave via voicemail if you need supportand it seems to only be an automated response from the same person when you reach out. I have tried for almost 5 months to receive my package after about three times over the last few months of them stating it would be here in three weeks. Order was placed on April 5. Last updates from an actual person that was May 24. They provided me a 5% discount for my issues however I have not received a response since with multiple outreaches via email and phone and I still have not received my package. I have read that multiple people have been dealing with this issue as well so I wanted to make a case.

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- Newark, DE, USA • Jun 23, 2024
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The scammer is linked to an app name shop. Their site is called magick.com, where they sell books, jewelry, tarot cards, and other magical effects. Over a month goes by, there is no shipment. When contacted, the scammer refuses to respond. I saw reviews on their own page from countless others who had similar experiences. The scammer takes the money, but never ships the goods.

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- Louisville, KY, USA • Jun 06, 2024
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My order never shipped. I contacted customer service 9 business days after I placed my order asking why it hasn't shipped and was told they need additional processing time due to their 30% off sale (which I noticed has been going on continuously; every day is a "sale").

I messaged them again 3 weeks after I placed my order "Is there a portion of my order that is ready for shipment? I would like those items shipped immediately and the remainder of my order cancelled. If not, cancel the order." They sent me a tracking number, which still says that only the label has been created, along with this "Your order is currently processing and might have been shipped out already. In case order has not been shipped out would you like to keep for an additional 5% off? ". That message was April 30 and today is June 6th. My bank refunded the money but I want to warn others.

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- Huntingdon, PA, USA • Apr 18, 2024
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I purchased on Feb 14th 2024, email back and fourth from Feb 29th-March15th and now April 17th. But no products, no response, This "Isabel" is scamming a lot of us.

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- Corvallis, OR, USA • Feb 29, 2024
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I emailed them repeatedly about a tracking number. I never got one. When I filled a dispute with my bank they supplied my bank with false information. So my dispute was denied. They stole from me

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- Allen, TX, USA
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I made a purchase, two months went by without receiving the product or a reason why it was delayed. When I reached out to the company they have vague answers and promises to look into the order. When I emailed again requesting a refund I was issued a partial refund of $17 out of the $97 I paid with zero explanation or further contact from the company.

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