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Maria Elena's Insurance Agency

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Maria Elena's Insurance Agency Reports & Reviews (1)

- Atascadero, CA, USA
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My husband and I just moved to CA from out of state and needed to update our car's registration. The DMV site said they weren't currently offering out-of-state registration and to use a partner office instead, so we made an appointment with Maria Elena Sanders, who is listed on the DMV website as a licensed partner. When we arrived for our appointment, she immediately asked for money upfront for the registration, $135. Since this was similar to DMV quotes online for registration, we felt comfortable paying that amount and proceeding with our paperwork. As we got started, she insisted that my name could not be added to the title (the car was only in my husband's name previously). She asked us to fill out our own Verification of Vehicle form, even though the form said very clearly it was "Not To Be Completed By Applicant," and tried to charge $95 for that (which we didn't see until she gave us her invoice towards the end). She was in and out of her side office several times, and without getting full details from us or even filling out a title application, she came back with an invoice amounting to $975 to register our car. Even after I disputed the hundreds of dollars charged for taxes on the car (we've owned our car outright long past the 12 month DMV tax window, and I showed her documentation for this), she refused to update the invoice and tried to pressure us into paying by telling my husband and I that the DMV would charge us the same amount anyway. She was not clear about where the other itemized charges were coming from and said I could not take a copy of the invoice with me unless I paid her. She did allow me to take a picture, attached. When I made it clear I would not be paying her invoice, she returned my documents and part of my money. She kept $65 as a "service charge" for "cancelling our appointment."

The DMV made an exception for us and we were able to register our car there the same day for a grand total of $183, $800 less than what Maria Elena Sanders tried to charge us for the same service.

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