Mason Official Reports & Reviews

Mason Official Reports & Reviews (25)

This company has ads on it's site for Ball type mason jar lids. They make it appear as if they are the actual Ball jar lids that come 12 to a box in the green box. Every add has an American flag on it making the customer believe that they come from and are manufactured by the USA. These lids are made in and are shipped from China. They are loosely packed in plastic bags, and are not of the quality of the real Ball mason jar lids this advertising is very deceptive. That being said, they are still quite expensive, and they do not pay return shipping once you realize that they are coming from China. Beware.

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I ordered rings an lids . 56 .97 I'm out . I don't usually order these but you can't find them here so I did . It's been 14 days and no lids or rings . Lesson learned .. No more on line orders .

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- Stillwater, MN, USA

Scammer's website masons-official.com
Scammer's email [email protected]
Country United States
Victim Location MN 55082, USA
Total money lost $66.48
Type of a scam Counterfeit Product

Image of the product on the website shows an American flag in the picture. When you select the item, the description also states the lids are made in the USA. The ship notice came the day the order hit our credit card. The tracking information shows them shipping from China. We will attempt to return them, but we're not confident we'll get our money back.

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Yes this is a complete scam. I've written a zillion emails to them with the same run around. PayPal has been no help either because I went through my credit card company (because the email on PayPal came back all the time as undeliverable or never heard a response. Everything about this site is false! The products are NOT made in the USA, they want you to think they are Ball lids with the packaging pictured but they are NOT, they do NOT ship in 5-8 business days (mine arrived a month after the order was placed), they are NOT Ball jar lids! They have no desire to right and wrong. The products were poorly packaged and damaged. Now I read everyone's input and I cannot afford to can with them! My time is too valuable. I've had a really harsh lesson learned with this scammer! I've read numerous other things that JH MALL SALING is a problem with anything that you might order from them. Be on your guard and watch for this business!. DO NOT BUY FROM THEM!

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Scammer's website mason-official.com
Scammer's address 14430 Monte Vista Ave, Chino, CA 91710, USA
Scammer's email [email protected]
Total money lost $90
Type of a scam Counterfeit Product

Website claimed to be authentic Mason/Kerr/Ball canning products. The website looked official and there were no indications that it wasn't the official site. The return address on the packaging I received indicates that it is from EFperfect, inc in Chino, California. However, when I researched the name and address for EFperfect in CA it is a ceiling fan company???? The tracking number provided went through 17Track all in one packaging and the product was shipped from an address in AVENEL, NJ 07001. The product I received was definitely not authentic brand name canning lids. They are flimsy and have a white sealing compound which is not like Kerr or Ball brand canning lids with the red sealing compound. The lids were packed in small ziploc type bags with no product information included.

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BUYER BEWARE:
Everyone that has wrote a review is correct.
Normally I would not have purchased any canning supplies online. Because of the Covid-19 crisis canning jars are extremely hard to find. That is why I ordered from this company. Everything looked official and so I ordered jars and lids. I do agree with everyone that Mason-Official knows how to work the system and seem to enjoy taking advantage of people with no remorse. Their response to me was

"Before providing you with a solution, we need to check all the items you have received to confirm the problem, which will help us solve the problem as soon as possible. Please provide the relevant information as required below.

1. Clear pictures of all the items received.
2. A clear picture with the tracking number.
3. A clear picture with the SKU number shown under the bar code on the package.

The above pictures will help us check the information of your order in the shortest time. Once we receive your reply, we will confirm with our relevant departments within 24 hours.

Looking forward to your reply and thank you again for your cooperation.

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.."

I gave them all of information that they requested and after 14 more emails and 4 representatives they offered me this:

"We would like to refund you 35.08 USD of this product to solve this problem. In the meantime, you can still keep the product."

I accepted this offer because I just wanted to get rid of the nightmare. The real insult was what was requested after I accepted their offer.

"We hope that you could recognize our services. Also, we will be grateful if you could leave a positive comment on our advertising posts, and help introduce our website to your friends or families."

REALLY!

After seeing some of the reviews I feel like I might have done better than most.
AGAIN BUYER BEWARE

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My photos disappeared. I also noticed that they changed the picture on the website. Picture no longer has USA symbol on it.

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I was scammed by Mason-Official. I spent $68.78 on wide mouth lids. I checked out the website before ordering. It showed a USA stamp in the corner of the display and offered money back guarantee. I researched a little more and appeared to be coming from California. I thought this is legit. I placed my order and received my tracking number to track the package. I click on it and find:
2020-10-16 04:06
YORK,PA, Arrived Shipping Partner Facility, USPS Awaiting Item

2020-10-13 18:00
delivery to local courier

2020-10-13 17:17
Arrived at Sort Facility

2020-10-12 12:34
Custom clearance completed

2020-10-11 18:44
Arrived at AIRPORT of Destination，clearance in process

2020-10-11 18:44
Departed from AIRPORT of Origin

2020-10-08 10:30
SHENZHEN, Departed Facility In processing center

2020-10-07 20:56
SHENZHEN, Shipment has been processed in operational center

2020-10-06 21:22
SHENZHEN, Arrived at Sort Facility SHENZHEN

The lids took the long way from California via China. I finally receive the lids. I prep and prepare 12 quarts of apple pie filling. I hot water bath them and the lids all buckled upward instead of sucking down and sealing the jars. I go back to my email and reply to Mason-Official email asking for a refund.
The first offer:
1. We would like to refund you 20.63 USD of this order to solve this problem. In the meantime, you can still keep the product.

2. To return the parcel and get a full refund. The returning process may take about a month and the shipping fees may cost you about 20 USD. According to the return policy,we need you to provide your return tracking information to us, and we will issue the refund after receiving the package, please kindly understand.

Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.

I asked again for the address to return and received:
1. We would like to refund you 34.39 USD of this order to solve this problem. In the meantime, you can still keep the product.

2. To return the parcel and get a full refund. The returning process may take about a month and the shipping fees may cost you about 20 USD. According to the return policy,we need you to provide your return tracking information to us, and we will issue the refund after receiving the package, please kindly understand.

Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.

I made a counter offer and said you pay me $40 and the issue will be resolved.

There response:
We're sorry that the solution is still not satisfactory to you.

In fact, the options mentioned in the last email are the best we can offer. If you are still not willing to accept, please return the parcel and pay for the shipping fee, which will cost you about 20 USD and the returning time may last for about one month according to our experience. According to the return policy, we will refund when we receive the package, please kindly understand.

In order to save your time, we suggest that you accept the proposal we offered. If you still insist on a return, please return to the following address:

Consignee: SHIBIDA SUPPLY CHAIN MANAGEMENT(DONGGUAN)CO., LIMITED
Street address: No. 3 Hongjin Road, Yaojun Village, Hongmei Town
Zipcode: 523208
City: Dongguan
State: Guangdong
Country: China

I will update if I receive anything back from them. I will be placing my order back in the mail. These lids do not hold up to heat.

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I've been scammed also. I was in need of canning lids. I seen they were coming from California and was ok with that. I also seen on the add it showed a symbol of made in USA and a money back guarantee so I felt comfortable ordering. Then I received a tracking number and found out they were falsely advertising there product.
tracking
2020-10-06 21:22
SHENZHEN, Arrived at Sort Facility SHENZHEN

Even though I wasn't happy I tried using the lids and out of the 12 lids I used, they all buckled up instead of sealing down. I was stuck with 12 jars of apple pie filling unsealed. These people have no idea how much work goes into prepping, and preparing these jars and lids for canning. They did offer $20.63 out of the $69 I spent on their lids. Then came back with another offer of $34.39 and said that is the final offer. I told them I want an address to send the lids back. I received the address along with an email telling me I need to package them so they don't get damaged on the way back. They didn't package them well when they sent them and they will receive them back in the same package they sent them in.
Return Address: Consignee: SHIBIDA SUPPLY CHAIN MANAGEMENT(DONGGUAN)CO., LIMITED
Street address: No. 3 Hongjin Road, Yaojun Village, Hongmei Town
Zipcode: 523208
City: Dongguan
State: Guangdong
Country: China
So very disappointed that people are so dishonest.

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I just came home from the post office and to ship the lids back, it will cost $43. I guess my only option is to except half the moneys back unless I want to dish out more money and no guarantee they will refund the money anyway. Please people don't buy from MASON OFFICIAL WEBSITE.

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Total scam. Do not buy from Mason-Official I lost $175.00 on two separate orders. They will not refund my money (via pay pal), unless I return the goods back to CHINA, where they came in the first place. I received 12 pint jars, when I ordered 12 caes of Quart Jars. I also purchased rings and flats, and only received the flats, no rings. (these was under two separate transactions). Their site illustrates "MASON brand", and there is nothing Brand or Mason about the merchandise received.

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I was so excited to find "Official" mason jars for sale on the internet during canning season. I had tomatoes that were in danger of rotting while I searched for supplies. The package took a very long time to arrive (this should have been my first clue). When it did arrive, it was just a bag all sealed up with Chinese characters and an address in California. I order (2) pints and (2) quarts and extra lids. For $92.89 I received exactly (2) quart jars and (2) pint jars a bag of loose lids. I am not comfortable using the lids since I do not know where they came from or if they are safe. I am currently disputing this with the seller but I feel that it is a waste of time.

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I recently purchased what I thought was two packs of pint and two packs of quart canning jars. The website considered a pack, one jar. Apparently the Chinese have difficulty translating that a pack refers to more than one item. Or perhaps they understand completely and are once again trying to screw the American public. They were notified 15 minutes after placing the order that their website is misleading and that I was canceling my order. They sent me an email with a job number to reference when speaking with a company about the cancellation. They advised that someone from their customer service department would be in touch with me ASAP. This was at 11 at night. In the morning I received an email indicating that my product had shipped.

This company is obviously a scammer. It's unfortunate that they can't be kicked off the internet for the thieves that they are. For your own good, do not do business with Mason – official.

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They advertise authentic Mason products from the US. They send you flimsy counterfeit products from China. The lids and rims I ordered took 3 weeks to arrive and they were mangled--not surprising, since they were shipped in a plastic bag from China. What I thought was a case of canning jars for $16.99 turned out to be one jar only--screw lid, mayonnaise type jar. Aside from being out $50, I have 20 pounds of apples rotting in my kitchen because I can't get canning supplies.

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This website does NOT sell authentic Mason products as they advertise. The products are not from the US, as advertised. They are inferior, expensive, counterfeit products from China. The lids and rims are flimsy and came damaged--not surprising since they came all the way from China in a thin plastic bag. What I thought was a box of canning jars for $16.99 turned out to be only one cheap mayonnaise-type jar with screw top. I waited weeks for them to arrive. Now I have 20 pounds of apples rotting in my house because I can't get real canning supplies.

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I, too, am a victim of this company. During canning season, it is difficult to find canning supplies. I ordered jars with rings & lids along with extra lids. The only thing I received right was the lids. The "packs" of jars are a qty of 1 rather than 12, which is the standard pack by Mason, Ball, or Anchor Hocking. I am thoroughly disappointed and it is an expensive lesson I have learned. I am going to try to return the jars, but we'll see how much shipping will cost to get it back to them. I am so mad at myself. Definitely too good to be true.

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Fraud - not made or shipped in the US. Shipped from China. They want you to send them back to get a refund. International shipping is way more than the cost of the items. PayPal would do nothing to protect buyers and said they had to be shipped back to get a refund.

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It is so frustrating that mason-official is the 1st thing you see if you goggle "canning lids". Their website has a warning about fraudulent companies. Ha! I ordered $92.00 worth of lids - but immediately became suspicious when the processed order stated that the fee was sent to "MALL" with a gmail address...not to the Mason company...and I got a foreign transaction fee added to my visa charge! 20 minutes after ordering, I emailed to cancel the order. The company responded that they had received my request to cancel the order and wanted to know why. Paypal, Visa, Goggle, the Massachusetts Attorney General office of Consumer Complaints, and AARP Scam and Frauds dept all see unable to stop this scammer!
The best recommendation I got after dealing with this problem is...when ordering on line, google the company name with spam written after it (e.g., Mason-official spam) to check to see if there are any reported problems!

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Victim Location 49451
Type of a scam Counterfeit Product

These people pose as the american mason jar company and ship cheap chinese knock offs.

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This site is a total scam. Very deceptive of what they're offering. Good luck getting ahold of customer support. They make it seem like you're getting a good deal; 1 jar is a case.

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As soon as I received order confirmation and saw a personal email address on the email and a different one on the PayPal confirmation I got a funny feeling. I looked it up and found this site. I immediately tried to stop payment on PayPal but it had already gone through. I emailed the seller and asked them to cancel my order. Then I called my credit union to stop payment. That will cost me $25 but at least the scammers won’t get $42.46!

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