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Max Novelty

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Max Novelty Reports & Reviews (117)

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I placed an order and 8 days later they said they shipped. No tracking info nothing. They don't reply. But from reliable sites, this definitely is not one of them

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Uggghhhh! Me too! Ordered 2 "kits"...confirmation received...paid in full...and NOTHING! Same story as the rest...emailed over and over...got tracking number...Doesn't Exist!

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+1
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- Fargo, ND, USA
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I ordered online and received a confirmation email. After a month with no updates I emailed inquiring on the status of my order. The response I received was no tracking number listed on a bogus package tracking site, and "Don't worry :)", which of course made me worry. Looked up the company online and found tons of complaints from others that also never received anything but were charged.

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+9
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This person claims to sell many different types of merchandise. I purchased two paint by numbers kits from him at $40.00 back in August of 2017 and to date still have not received either a refund or the merchandise. I have however received fake tracking numbers, a tracking number that stated that the merchandise was returned due to not being able to read the delivery address, promises of resending out the merchandise. After turning this site into Facebook as a scam, I see that they are still on there with multiple names: MaxNovelty, Painting By Numbers, Max Novelty Paint, Max Novelty PBN, Max Novelty DIY, there is even a Facebook Max Novelty Scam page now.

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My wife sent me a link to a product “1x DIY Painting By Numbers - Flower River (16"x20" / 40x50cm) - No Frame for $18.95 each” which I purchased for her using a paypal account. I receiver

D an email receipt indicating the product would be shipped in “5-20 days if in the US”, which is preposterous. Still haven’t received the product and it’s been over 35 days.

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+9
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- Austin, TX, USA
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DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM. Ordered $23.90 worth of merchandise. Hadn't heard anything in over 2 weeks, so I emailed and was given a tracking number, which showed that the items hadn't been scanned at all. James Alderman said "Updates will be available soon. Don't worry, your money is safe with us." Smiley faces all over the email. So I waited and checked 2 weeks later. The items had been scanned, but hadn't moved at all in 2 weeks. So I emailed asking for a simple refund. I was sent basically the same email with the same tracking website that said "Don't worry about it. All set!" So now I have not gotten items and am not able to get a refund despite the website clearly stating that refunds are given with "no questions asked".

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+7
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I saw an ad for paint-by-number kits sold by Max Novelty on Facebook. I clicked through to their website, which looked very official, and the products looked interesting. Little pop-ups kept coming up at the bottom of the page announcing people buying the kits in "real time," which made it seem as though the kits were very popular. I decided to order one, and received a confirmation saying that due to high volumes of orders, it could take up to 30 days to ship. After almost 30 days of no further contact, I emailed the only contact address I could find, which appeared to be someone's personal gmail account. I received a reply with a tracking number, showing the shipment originated in China. Most of the status updates were in Chinese, so I couldn't understand them, but it appeared that they shipped my product the day they sent my tracking number. After a month, I still had not received my order, and there were no updates on the tracking website. My package just showed as "In transit." I sent another email asking for a status update and got no reply. A quick internet search at this point revealed several people on complaintsboard.com telling stories similar to mine. They all placed orders around the same time I did and either did not receive a product or received damaged products.

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+8
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- Lenexa, KS, USA
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I clicked on a Facebook add for a paint by numbers kit and was taken to what looked like a legit business (https://maxnovelty.com). I ordered 3 kits, went through a normal checkout process, but didn't get a confirmation number or email. Just an option to sign up for text alerts when the product ships. My card was charged, it said Max Novelty but the email was something to do with dog groomers. I never heard back, I emailed the customer support and was put in contact with a James Alderman ([email protected]) who pretended to be helpful but never actually gave me any information.

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+4
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- Glendale, CA, USA
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I ordered a pant by numbers DIY kit from them and I never received it, its been a month. I've had back and forth email exchanges with a James Malderman. He was very responsive at first. Then he gave me a fake tracking number and email message that read:

"http://www.17track.net/en/track?nums=LS013118025CN&fc=0

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Hi,you will need to track your order later using the link above^^

The updates will show up soon. We've already printed your order and will ship out soon. And your money is absolutely safe with us.

Don't worry about it. All set! :)

Thanks for your business and understanding."

After this he did not answer any more of my emails. I did a search on Facebook for his company and apparently this has been a problem with others. I still have not gotten my product.

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+7
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- Atlanta, GA, USA
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Placed the order and received false tracking information. Over a month of waiting.

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+4
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- Quinton, VA, USA
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Ordered numerous things of their site. Nothing was delivered and requests for a refund went unanswered. Definitely a scam.

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+3
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I ordered an acrylic paint by numbers set from what looked to be a reputable website at https:/*** *** ** *** *** *** *** ** *** ** * ** * *** *** *** 24492157260637632919152

Merchant category:Pet Shops - Pet Food and Supplies

Merchant category code:*** *** *** * *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** * *** ** *** *** ** *** ** * *** ***s establishment????

I have received nothing and find that the only way to contact the merchant is through email with an order # in the RE: line of the email. I didn't get an order # nor an email, however, I did get charged.

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+4
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