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Mesaproperties.net Reports & Reviews (1)

- Worcester, MA, USA • Jun 09, 2024

Mesa Property Inc allowed damage to our property, that they were managing on our behalf, by deliberately and wrongfully authorizing the tenant to paint our walls and paneling without our express consent. In the process of the unauthorized painting two ceiling fans have paint drippings, the fire place mantle and rock that framed the mantle were painted and original wood paneling was painted reducing the aesthetics of the wood.

Additionally, they did not identify damage caused to our front door. This damage was not identified during the tenant walk-through inspection conducted by MESA prior to the tenant move out nor was this damage reported to MESA by the tenant prior to the move out. The damage was caused during the move out and should have been noted by MESA during the walk-through inspection. Additionally, when we walked the property with Mesa, after the tenants moved out, we pointed out a variety of issues in our backyard, pool and interior that Mesa claimed had not been there when they completed the walk through with the tenants. They would quickly try to say it happened after the tenants moved out. There was about 10 days between the tenant walk-through and our walk-through which makes this statement questionable and dishonest.

Mesa was unwilling to represent us with the tenants and instead returned the security deposit to us requiring us to engage directly with the tenants to finalize the transaction. When I stated it was their job to finalize the transaction they did not respond to the email and instead returned the security deposit directly to our bank account leaving us no choice but to engage directly with the tenant.

Throughout our experience with Mesa they were more concerned with keeping the tenant happy rather than performing the service we paid them to do, manage our property. They would argue with us if we asked for a second opinion to fix something on our property. Their response to almost every issue was, "it is an older home so things go wrong". We lived in our home for 16 years and this was the first time we leased it. We know our home. We do not want any other property owner to place their trust in Mesa Property Inc as they will not manage the property well and will place the blame on the property owner.

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