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[email protected] Reports & Reviews (1)

- Fort Worth, TX, USA • Jun 03, 2024
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I used the Shop App to buy an electronic device. I found a deal from the store Meta Gears. I bought the item and i received the order receipt and confirmation #1005. The next day i revised the order using the Shop App. I found they closed the store and no respond from the email indicated at the shop app. I contacted Shop App and they replied to with suggestions to contact the Seller. Really! they closed the Store the day after i bought from them. I replied to Shop for more help, and they answered to me this "We do not have access to any store's contact details that are not also publicly available, and security is also our priority, so we don't have access to your account or your order information, and we cannot confirm whether a store is operating on our platform, nor can we share store information. You can read about our Privacy Policy. Although we cannot guarantee the legitimacy of every website, we continuously work to maintain a secure and trustworthy network of partners." and also this "Because we can't verify the sellers on your behalf, we strongly recommend getting in touch with these businesses to learn more about what they are offering and what their business is all about. It would also be a great idea to look at the feedback left by other customers to learn more about the company and how they conduct their business.

Even though we, at Shop, don't play any role in the fulfillment process of your order, we expect the online stores in our ecosystem to fulfill their obligations to their customers, and we carefully review feedback. If all attempts to contact the store fail, consider reaching out to your payment provider for assistance."

My concern isn't the $43.29 i paid. Is because Shop App has been recommended to get good deals and have a secure way to track your orders. Its very suspicious they closed the store the next day. I did some search about Shop and I'm not the only one with this type of fraud.

I hope that this will serve to prevent this situation from happening again. Thank you

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