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Metroexpresslanes.net Reports & Reviews (1)

- Frazier Park, CA, USA • Aug 14, 2024
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I received notification of an express lanes evasion violation . The notification was sent by mail and included a photo of the back licenses plate of a car. The photo was too dark to see the licenses plate, but the license plate for my car was noted in the letter. I was asked to pay a 30 cent toll with an $8 handling fee, if this was not paid by the end of the month the fee increased to $25.30 and then to $ 55.30 the next month. On the time and date of the violation, my car was in another county. I called the customer support number and was told there was no violation under that notice number I gave them. I asked to speak to a supervisor and was placed on hold. After further review, I was told that the licenses number in the photo was slightly different than mine and that there had been a clerical mistake and therefore no violation. I asked to have this reported in an email to me, but as yet I have not received any email. The explanation I got does not answer the question of why the notification was sent out if they knew the licenses plate information was incorrect. I feel that this is a scam opperation, where Metro Expresslanes sends out low dollar violation notices with the hope that motorists will pay, rather than rack up late payment charges. I was not allowed to speak to a supervisor on my call.

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