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Microsoft Office Reports & Reviews (6)

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They hacked into my elderly father's computer. They had him call. They remoted into his computer. At this point they had his cell phone number too. They called and said they were the bank. They were going to shut down the account. They said before that happened, he needed to get $10,000 out. They wanted him to buy $10,000 worth of apple cards. He bought $5,000 worth of cards at two different places. Lowes refunded his money.

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From: "Microsoft Store.."

Subject: Order Confirmation

Date: January 15, 2021 at 11:14:35 AM CST

To: ***************** *.

Invoice * **********

Ordered on: 01-15-2021

Bill To

For

Dear Customer

*Microsoft Surface pro Laptop

*Ultra slim Laptop *** **** ****** ****** ******* ***** ******** Deliver on 01-16-2021

Dear Customer

Thank you for visiting Microsoft Online Store and placing an order with us. The following products will be shipped to your address through our preferred carrier.

If you paid by your Card/Checking Account it will be reflected within 2-3 business days.

Item Description

Amount

Microsoft Surface Pro

$1300.00

Ultra slim Laptop Bag

$50.00

Subtotal

$ 1350.00

Tax Rate

Other Costs

Total Cost

$1350.00

Thank you for your order and we look forward to your shopping again.

For any queries on the purchase of above Products or if the order has been purchased mistakenly or if you have not placed the order, you may contact our Microsoft Sale Team on **************. Else you can ignore the email and wait for products to be delivered.

Regards

Product Support –Team

**************

Disclaimer: This Email may be privileged and/or confidential. Sender does not waive any rights and obligations. Any distribution, use or copy of this email or the information this contains by other than intended recipient is unauthorized.

If you have received this email in error, please advise us by returning email or otherwise immediately.

·© Microsoft 2021

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Somebody called me saying they noticed that my laptop/computer was being hacked over the past several weeks and they need to fix it.

The first guy I talked to claimed his name was keith/keef (couldn’t make it out) and he was calling from Ontario. He called me from an unknown number and I asked him for a number that I could call him on which he told me no at first but I kept asking- he ended up giving me a number and I hung up. I called the number he gave me and someone just said “hello” but once I said hello they were like “oh hi this is DANIEL MIRR from Microsoft” he told me he was calling from Las Vegas, Nevada.

While speaking with him, I searched up the area code which was located in New York.

Anyways, he also gave me an employer address which was : UID4209211 and my apparent Computer ID number- again, I DONT EVEN HAVE A COMPUTER

I knew this was a scam from the beginning but I wanted to stay on the line to get information about this so I could inform others- even though it’s probably fake information it might be helpful.

They told me to go to my computer (I don’t even have a computer) and go through the following steps to download a software. I told them I was doing everything they said (which I wasn’t actually doing) and they claimed that they were seeing it all and I was doing it all right. They ended up giving me a fake IP address and that I needed to shut my computer off for 24 hours. I told them how they knew who I was etc and they said they have access to all this information.

Towards the end of the phone call, I ended up saying I don’t even own a computer so how is this conversation even happening then they called me a liar and started threatening me.

Kind of scared me how they knew my first name and where I worked.. but I guess those people are good at what they do right!

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- Leominster, MA, USA
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If your computer comes up with detected spyware and alert to call the phone popping up provided. It's not your computer service.The said they were from Microsoft. And helped me detect my problems. It's a scam and then they asked for cc information, bank, and so forth. Which I didn't give. But need to change all my passwords and such now. So beaware.

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I made a purchase online at kohls.com.after my purchase I immediately got message on my computer saying I had a pornography virus on my computer and to call the Microsoft number. I called the number and the Indian speaking man asked for money to fix it. I told him no and that my computer is under warranty I'll take it back to the store. The man thrn strarted screaming at me. I then knew it was a scam .

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- Jacksonville, FL, USA
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Yesterday, I signed into my business laptop, clicked Google Chrome and a message from Microsoft Office popped up. It stated that I had a virus on my computer and that I need to contact them via phone or all of my personal information would be leaked. So I called them on my cell phone. A nice man by the name of Allen began to walk me through the steps. He asked if this was a business or personal laptop. I told him business. I explained that we had Tech folks that would help us and that they usually update everything for us. I asked if I was going to be charged for this conversation. Allen stated that he was not billing, but reassured me that he would help me fix the problem. Later he would transfer me over to billing, if I was still interested in their service. Then Allen prompted me to hit the windows button (four blocks) and the letter R, so I did. Then in the run box, he asked me to type support.me. It all seemed very convincing. Then he was able to have access to my laptop. However, he pulled up all the networks over the past week that had errors and that could be infected. He also showed me the networks and drives that had stopped working. The odd thing was, I asked the Tech Allen about the networks that he pulled up and the dates that he showed me. I was out of town without connection to my laptop to the dates that were shown. I didn't tell him that, but only that I didn't recognize the networks he pulled up and that was true. Allen then walked me through what needed to be fixed and sent me a notebook list of everything that needed fixing, as an attachment. Then he said I will send you to billing. The billing guy's name was Patrick. He stated that the amount to fix the computer would be $150 USD. I restated what I told Allen about our Tech folks. He then asked why I called and I repeated what the computer had told me about leaking my personal business on the internet and that I could not access anything else on my computer. I told him pretty firmly that I would call them back later, but that I wanted to talk with someone from downtown.When I got off the phone with Patrick. I turned off my computer and turned it back on and it worked fine. No more pop up of Microsoft Office. So I called our Tech team, Stewart, answered the phone. He wasn't very helpful, but mentioned that it may have been a scam.

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