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Microsoft Technical Support

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Microsoft Technical Support Reports & Reviews (10)

- Tucson, AZ, USA
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My computer was having trouble, so I reached out to Microsoft technical support. The first contact was legitimate. I had to reboot my machine, which is when the malware kicked in and disconnected me from the original tech. My machine was working better, so I didn't reconnect to tech support. Out of the blue, a screen popped up on my machine saying that catastrophic issues have been found on my machine and to call this number. If I didn't call to rectify, my machine would shut down and be unusable until I called them. Since I had been on with tech support already, I thought it was legitimate. Over 2 hours and $300 later, I realized I'd been scammed. I was told that I had to pay them with a Google play card only and that was to wipe my machine of the malware and provide future protection. I stupidly gave them access to my computer and even confirmed with them my debit card number. Law enforcement was worthless when I tried to report to them, even though money was involved. They treated me like a [censored], which I already felt like one, so didn't need help there. Every person that I spoke with was from India. They opened notepad and wrote information down for me even that was supposed to support the technical support side of things. There were flags, but after more than 4 hours of trying to deal with getting my computer to work so that I could do my schoolwork, I wasn't thinking. I have no images or information to provide because to get rid of the trojan horse, I had to take my computer back to factory settings and couldn't save any documents. Since they had accessed my computer, they had further embedded it into the machine. There was no way to know what the trojan horse was attached to.

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On February 26, 2018 My computer screen began flashing and saying that my computer systems were possibly infected and that I was not to turn off my computer or proceed doing anything as far as my computer was concerned. Any attempts would cause my passwords; personal information; and debit/ bank account information to be exposed There was a number listed at the bottom of the flashing screen. I was being instructed to call that number in order for them to correct the problem with my computer. Unaware to the scammers, I had Microsoft Technical Support number already locked in my phone. I gave them a call and they alerted me that this was a scam and if I had actually called that number that was at the bottom of the screen they would have requested my debit card/ bank account information to receive payment in placement of them correcting the problem with my computer. I turned off my computer for ten seconds as instructed by the real technical support and then turned it back on. That resolved the problem....

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- Colorado Springs, CO, USA
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While working with a legitimate Microsoft Support person, they referred me to a telephone number to get some help with some operations system support. When I called, they said they could help. Logged in without any case number, assured me everything was being recorded, so it was ok to proceed. they logged onto my computer, and asked for a payment of $120 using a credit card which unfortunately, I did. The place to enter the number was not hidden, and this made me suspicious. Then they said they had to get help from an apple support third party, and this is what the payment was for. I watched as they messed around with the system, and stopped the session once I saw them try to pass on the remote session to someone else. The guy's name was Ashlemosh.

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received phone call from"Microsoft Technical Support" with a poorly sounding computer generated womans voice reading a message similar to “the Microsoft license key has been expired in your computer and Microsoft has stopped the Windows Services in your computer. please call 866-978-6370 to resolve this"

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- Boise, ID, USA
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Got a pop-up message saying that my computer was frozen and to call 1(888) 669-998 so I did and messed with them a little bit but by the end the "associate" was cursing me out. DO NOT CALL THIS NUMBER, your computer is not frozen, it is just a scam.

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- Albuquerque, NM, USA
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Fake virus pops up on computer and has message stating to call for technical support. All members have accent from India. It happened first time a month ago and got another message today with higher prices. I did not pay for services this time around. Cancelled my credit card banking. I called Geek Squad instead and they notified me about the scam.

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- San Luis Obispo, CA, USA
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They called to say license key had expired. Call ended when suspicion expressed by recipient

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- Ewa Beach, HI, USA
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A person, with a strong Indian accent, calls insisting that there is something wrong with my computer's security program and that I am open to cyber attacks and that I need to change settings on my computer, or give them remote control of my computer so they can make the necessary fix. I ask if they are sure if they have the correct person and how do they know that my computer is affected. They respond by saying that their Microsoft records indicate this problem on my specific computer. It is at this time that I inform them that I do not own a computer or smart device. They hang up without another word. My phone number must be on a recycled phone list because they call back about every 20 minutes not realizing that someone just called.

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- Bessemer, AL, USA
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This man claims he was with Microsoft. They called to say they detected a virus on my computer by my email and recited my email to me . After I refused help he kept telling me how I am not computer savy and had to have his help to fix it at no charge. I would not give him any information but he asked for my IP address. Just wanted to keep someone else from falling for it and getting their lives ruined.

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Unsolicited female caller with an accent and much background noise claimed to be calling from Microsoft Technical Support advising me that they were receiving a number of error messages from our computer indicating that spyware, malware had been downloaded onto our computer and that it would be vulnerable. She told me she would help me fix the problem and told me, "You're in front of the computer now". I said "NO". She asked me to go to the computer and follow her instructions. I asked for her name and phone number so I could call her back. She told me "Justine White (805) 521-4006." and got very agitated that I would not go to the computer. I asked her to explain how they knew this and why I wasn't receiving error messages. She told me "Because you're not a Microsoft Certified Operator. I am a Microsoft Certified Operator" and continued to demand that I get to my computer. She said she had the license ID and I asked her if she had a name associated with that ID number. She did identify the correct last name. She asked me why I was still hesitating following her instructions. I told her that I did not own the computer so when the owner returned I would have him call her. At this point, there was complete silence, no background noise so I hung up and reported it online to Microsoft and BBB.

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