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Milk and Choco

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Milk and Choco Reports & Reviews (14)

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I have been trying to return a dress I purchased in June. I NEVER get any responses. I want to get rid of the dress and get my money back.

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The item ordered online was poor quality and did not reflect the value which was charged $50 CDN. I emailed them to advise them that I was not happy twice and still no response. This was over a month ago. Item was shipped from China.

Email address:

mailto:[email protected]

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- Beach Haven, NJ, USA
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I ordered 2 items from this company that I saw online. It took 5 weeks to arrive - I tried to cancel the order after it became obvious the items were not going to arrive in time for me to wear, but they had already shipped. I have emailed them at least 15 times requesting return instructions but have not gotten any response at all. I did file a dispute with my credit card company and hope that the charge will be refunded in full. I never even took the items out of the packaging.

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I ordered a dress from this website which was initially advertised on Facebook. The dress came in a timely fashion however, when I tried it on, it was nowhere near the size I ordered. According to their website and the e-mail I received, I could return the item for free and all I needed to do was to send them an e-mail. I have sent them 5 e-mails and have not heard anything from them about where to send the item for a full refund. They give you 14 days to ask for a refund and time is getting closer to that deadline. It has been 7 days since I started e-mailing them. I see numerous postings about this corrupt company and I suspect I will not be getting a full refund. Something needs to be done to put this company out of business.

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- Kent, WA, USA
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I purchased 2 jumpsuits from the Milk and Choco website. The jumpsuits took nearly a month to arrive at my house. Once they arrived they were not at all the quality that I expected. They're made out of thin swimsuit type materials with faulty zippers. I have followed the steps as outlined on their website for their return policy and have received no response back from them. The website states "If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of delivery of your order.

To start the process contact us through our contact page." I sent 3 emails to the email address provided on the contact page within the 14 day window of receiving the items and all of the emails have gone unanswered. I do know that the email address is valid though because when I sent an email about how long the shipping process was taking they responded to that email. So, there is no reason for the lack of response other than negligence and poor customer service. I will never purchase anything from their site again and I hope that this will help others avoid the same trouble that I have gone through, not to mention the money that I lost.

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This online store refuse to answer any questions, there is no way to make a return after purchase, there is no contact or customer service and the product they are sending out is cheap, faulty and not sized to fit an adult at all. They have a fake page that just sends you around in circles when applying for a return.

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- Fayetteville, GA, USA
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Saw the original “sponsored” ad on Facebook. Placed my order on june 12th and still have not received anything. I emailed their support on June 25th asking when my orders would be shipped. On June 26th I received an email back stating my order has been processed and shipped and that I would be receiving a tracking number in the next couple of days. On June 28th I receive another email stating my order has shipped and to track my order. NO tracking number was given. When I clicked on the link within the email, which takes you to an order page to then track, the shipping progress showed it was “en route.” When I clicked on it again a few days later, it was still in China. The shipping company is called global.cainiao.com Tracking: LY371501895CN. I sent another email 2 weeks later and requested to cancel my order and just refund. No response. I’m now disputing the charge with my bank.

I did post a complaint on trustpilot.com. The company replied to that complaint 5mins after posting stating the packages have been shipped and can be tracked via USPS. Suddenly they can produce a different tracking number. They refuse to refund my orders since they have “shipped” BUT.. BUT if I delete my bad review, THEN they will refund. Sounds like blackmail. Scammers. They have had my money since July 12th and I have no product.

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- Bend, OR, USA
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Advertised on Facebook, so they seemed verified, but the website is a total scam. Asked for a refund and emailed several times and received no reply even though website promises a money back guarantee. The quality of the dress was terrible, and it was so small that I could not even get it over my head or even over one leg to try it on. It took almost 4 weeks from the time I ordered the dress to to receive it as it came from China. I warned them I would report them, but no action seems to have been taken, so I really hope someone can stop this fake company from doing business.

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- Phillips, ME, USA
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I can only reinforce what the others have stated about this company. It is a scam. I saw the advertisement on Facebook and from there I fell victim. Thank goodness I have a credit card company that stands behind it's customers. I tried several times to contact them via email (as that is the only way you can contact them) about my order and received no response. They boast that they will respond in 1-2 business days. They never did. I can only hope that law enforcement is onto this company for internet fraud. I am disappointed in Facebook to allow this company to appear and advertise on their website. I thought the posts I saw on their Facebook page was the result of a disgruntled customer. Now I can honestly say...they were right- this company is a scam. Don't fall victim. They advertise very desirable clothes at 'believe it or not prices". That is the first clue. Heed your gut warning. The old adage "if it seems to good to be true......then it isn't".

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- Norristown, PA, USA
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Ordered a dress from a Facebook ad. My credit card was immediately charged, but I never received the product. Sent several emails to the customer service address provided on the website with no response. No phone number or address was listed anywhere.

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- Oklahoma City, OK, USA
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I purchased an item on this website and paid for priority 3-day shipping, money was withdrawn from my account the next day, and the items still have not shipped 3 weeks later, I've gotten no information from the company.. I've emailed them and received no response in regards to cancel my order and get my money back and they have not replied. I've since looked up reviews and it seems this has happened to many other people. I online shop from boutiques often, and have never fallen into the trap of a scammer on these, but I've learned my lesson to do research before purchasing from a website I've never purchased from before. Their website only has an email address to contact them, no phone number or address, or location.

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Advertised on Facebook, so they seemed verified but the website is a total scam. ALL FAKE.

- No Refunds/Theft: Asked for a refund and emailed several times and received NO REFUND or reply. They stole my money, even though website promises a money back guarantee.

- False Advertising: From the fake "countdown" clock for sale price offered (which restarts at some random number every time you refresh or reopen a page) to the size of the garment, and most importantly to the quality.

- Poor Quality: I've never touched something so cheap and fake in my life. The seams were wonky, the fabric wasn't even wearable - it was see through because it was more like a gauze it was to thin and threadbare, the thing was clearly put together by child labor under duress using the fakest, cheapest materials I've ever seen in my life. The "zip" was so flimsy it felt hollow.

- Items Not Shipped: Took over 5 weeks to send item, and only after I emailed them with my query about why I hadn't received it yet did they finally send it. It came from China and was covered in some sort of powder or dust. It was filthy.

- False/Wrong Sizing: I ordered size based on size chart, but size was completely wrong and cut totally wonky and uneven. Measurements were off by many inches and didn't line up at all. It was impossible to wear for so many reasons.

- Similar to Style We: I see the same set up on the Style We website (right down to the fake countdowns) and I read some of the reviews online and it seems to be the same scam. Often people don't get their items at all and never a refund.

I have tried to reach them many times via email and even on Facebook, but no response. I warned them I would report them, but no action seems to have been taken, so I really hope someone can stop this fake company from doing business.

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- Sacramento, CA, USA
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This website advertises on facebook with cheap designer clothing. They will however take your money and never send you the clothes. They offer one form of contact, an email address, and I have written 6 times and never heard back. According to posts online they have stolen from a lot of people.

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- Wethersfield, CT, USA
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This is a boutique clothing store advertised through facebook. The product is poorly made and shipped from China. It takes a very long time to arrive and when it does it comes with no receipt and no return address. The company tells you to email the company for a return address and they will never give you one. The quality of this garment is terrible and I am confident you will be displeased with both the item and the fact that you cannot return it.

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