MindCare Reports & Reviews

MindCare Reports & Reviews (1)

Victim Location 92025
Total money lost $197
Type of a scam Online Purchase

We purchased a RAZ memory phone for my elderly father with dementia. He ended up not being able to use it so we requested a return. The phone was hardly used (we only activated it for about 3 weeks, if that) and we closely inspected it before packaging and returning. We paid for the return and even purchased shipping insurance through USPS. Mindcare support then informed us that the return was accepted and that we would receive a 75% refund (using the other 25% as a restocking fee), Then a few days later, they claimed that the phone was damaged and impossible to restock, therefore we only qualified for a 50% refund. We asked for pictures of the phone and packaging and they were only able to send zoomed in images of the so called damage but that they no longer had the packaging. The images of the phone appeared to be a much older and different colored phone. Without images of the packaging, it also made it difficult for us to file a claim with USPS. Throughout the entire process, Mindcare was less than empathetic or helpful. What would we gain from this whole process? We already lost time and money on a phone that ended up being useless. My dad is lucky that he has children to help him handle these sort of things, otherwise, I can see how many other elderly people end up keeping phones they do not like or even use because Mindcare makes the process impossible and treat their customers terribly.

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MindCare Reports & Reviews (1)

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