MindInsole Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for MindInsole, help other victims by adding it!
Scammer's website MindInsoles Supportno_re [email protected]
Scammer's address 337 Valley Rd. # 1123, Clifton, NJ 07013, USA
Total money lost $97
Type of a scam Online Purchase
Scammer's address SWELL ECOMM ENTERPRISES LLC. 300 Delaware Avenue Suite 210-A, Wilmington, DE 19801, USA
Scammer's email [email protected]
Victim Location AB T5R 2W2, CAN
Total money lost $213.22
Type of a scam Online Purchase
2) Later the same day November 16th, 2018: I received two notifications from PayPal that I had placed orders. I thought it looked weird. Sure enough there were two purchases for $79.19 USD, ($106.62 CND). I immediately contacted PayPal and told them what had happened, they opened a case. It was explained to me that their protocol is to contact the seller, if the seller does not respond to PayPal in 10 days, they would refund my purchase of the second item.
3) After contacting PayPal, I received two purchase confirmation emails from MindInsole, one email arrived on November 16th, the other on November 18th. I have two different order confirmation numbers. In the body of the email it states that it could take up to 30 days for shipping and delivery. In the email it states that I made both purchases on November 15, 2018. Order #1: 4341####, Order #2: 4341####. In the body of the email it says this: How long does it take to get my order? Due to high demand, please allow us up to 30 days for shipping and delivery from the date of your order.
4) I waited for a response or an update from PayPal and I received nothing, so on November 24th I contacted MindInsole. They responded on November 27, 2018 and offered to give me a 30% refund off the price of the second order. I promptly replied on November 27th, declining the 30% discount and stating that I would still like to cancel one of the orders. They responded on December 3rd indicating that it was too bad but the order had already gone to the warehouse and could not be cancelled, and that once I received the product I would have to pay the shipping to return it to them. I responded on December 4th that I was unhappy with this information.
5) It is now December 18th, I have not received a shipping notification, a tracking number or anything to indicate that my order has been shipped or that it ever will be. Yesterday, I contacted PayPal and opened a second dispute, regarding the promised timeframe of the shipped item (30 Days). I have paid Swell eComm (MindInsole) a total of $158.38 USD ($213.22 CND) and have not received any product from them. They did not respond to my last email on December 4th and it seems as though PayPal will not do anything about either the duplicate purchases or the lack of a delivered product.
6) After doing some on-line research, looking at product reviews, there seems to be a trend of not delivering product or delivering a poor quality product and not allowing the purchaser to return the product, or only allowing in-store credit for the returned product and making the buyer responsible for the return shipping costs.