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Minglemobile.customerdesk.io Reports & Reviews (2)

- Foley, AL, USA • Oct 15, 2024
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I have been trying to pay my $9 phone bill for the past 7 days. Rather than change my plan from the $45 plan to the $9 plan, like I had tried to do on their sham website several times-- they continued to try to charge $45 to 2 of my accounts-- one is PayPal the other is cash app. I had enough in both accounts to cover just the cost of this bill. Last Monday, I attempted to pay this bill and thought that I had. The next day, Tuesday, I sent an urgent message to them asking them if they had received my payment, bc I had a focus group phone call from 845am until 4pm the next day (Wednesday). Being unemployed, a $225 day would have been a life saver for me. No response. I couldn't get it resolved the next morning bc they don't open until 9am. I lost my spot and likely will not be asked back, as I didn't provide advanced notice about my absence, bc up until 5am that day, my phone was still working. By 830am, it was no longer in service. All they had to do was switch my plan to the $9 plan, and charge my card. However, it was gas light central headquarters incorporated every time I spoke with anyone there. They told me that it was a problem with my bank and I needed to speak to them. They asked me if I had just entered the numbers wrong. We went over my credit card and personal information and exhaustive amount of times. And every time they would say "you authorize MingleMobile to charge $9 to your account?" And I'd agree to that, but when I'd check my email later on, PayPal would email me to say that the $45 charge from mingle mobile wasn't processed. This went on until today. From last Monday October 7th, 2024 until today October 15th, 2024. I was finally able to take care of it today. I spent no less than 20 hours dealing with this over the past 9 days. They are not competent enough to be provider a vital utility like cell service. I can't imagine a single other person who could go 9 days with out wireless service. I wouldn't be terribly bothered by it, except that this cost me $225, which was the only bit of money that I was counting on this month. And what's worse is that they would not even agree to compensate me for the massive inconvenience of it all.

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• Oct 21, 2024
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Hi there,

It sounds like you’ve had quite a frustrating experience, and I’m sorry to hear that things didn’t go smoothly. That being said, I do want to address a few points to clear up any misunderstandings.

Firstly, we don’t accept PayPal as a payment method, so if you’re seeing PayPal involved in this, it might be unrelated to us. I’m not sure where the $45 charge came from since our $9 plan is fixed, and switching plans should be straightforward without any hidden fees. We’d never intentionally make things difficult or leave someone without service, especially when it’s affecting their livelihood.

If you’re still having issues or if there’s anything unclear, please reach out to our support team at [email protected] with your account details, and we’ll be happy to take a closer look. I understand that things might have been confusing, and we want to make sure everything is sorted out for you.

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