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Mini Kooki

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Mini Kooki Reports & Reviews (1)

- Ventura, CA, USA
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Due to a Facebook ad for Mini Kooki which featured a hair product called Perfect Hair. I placed an order and almost two weeks later received a package with a damaged product. The contents had spilled. Moreover, the product was a totally different brand than advertised on their site. Different label, different name- "Pure Nourishing Magical Treatment."

I contacted the company within the 30 Day Refund time frame listed on their website and let them know about this dilemma. I specifically expressed that I wanted a refund. The response was they would send me another. I wrote back that I did not want a other shipment, that I preferred a refund. I received another email stating that the company could not refund me. I again wrote back that I was within their refund terms. I received a response that they shipped another product with the new packaging. I sent one last email stating that I did not want the product and requested a full refund.

This company has removed comments from their Facebook page and no longer even allows comments to be posted.

I have opened a complaint both with PayPal who serviced the order and to Facebook to notify them of their misconduct.

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