Modern Filmware Reports & Reviews

Modern Filmware Reports & Reviews (16)

I managed to get a refund for the Z-Flex tripod head, but only after contacting my bank to conduct a charge back. I had to provide evidence that Modern Filmware was aware of my issue, and thankfully I save all emails like this. Early on, this company replied that they were working on getting this item to me after I complained. I understand Covid 19 caused a lot of problems with merchants everywhere, but there is no excuse for this. At the very least they could contact me with updates on their operations. It certainly sounds like a scam to me, no matter their intentions.

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I ordered a Z-flex tilt tripod head, a pan track slider, and a cellphone mount from this company on April 17, 2020. I paid $117.18 which they charged to my credit card right away. I never received a shipping notice or tracking number from the,. When I emailed asking for one I got this email back:

Our apologies if there have been delays. We are glad to inform you that your order is now being processed as of writing. You should receive the tracking details as soon as available.

Hope this helps! Please feel free to contact us if you have any questions or concerns and we would be happy to assist you. Thank you for your time and we hope you have a great day!

Charly
Customer Service Team

However, I never got a tracking number, a shipping confirmation, or any of the times I ordered. They never shipped anything.

Now my Mcafee anti-virus flags their domain as a scam.

NEVER order from this company or any company offering similar products. The products do not exist and the company is engaging in fraud.

They registered their domain privately, but you can report them to the registrar like I did at [email protected]

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I also purchased the Z Flex Tilt Head, and received the same message that they would contact me later about a shipping date, but there would be a delay due to the pandemic. The item charged to my account on May 4th of this year, and now they do not respond to my emails at all. It appears to be a scam, and I'm pursuing the matter with my bank. Also, their website has been taken down, but their email still seems to be intact: -Barry Root, Greensboro, NC

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SCAMMERS!

I ordered a Z Flex Tilt Head from this "company", receiving this confirmation e mail of order number 6632 at a cost of 34.95 US$ on April 18, 2020
"We're getting your order ready to be shipped. We will notify you when it has been sent."

Since I had received no additional information 11 days later, I requested a ship date from the "company" and received the following (standard) response on April 29, 2020
"Currently, we are experiencing a high demand of backlogged orders due to logistics being delayed because of the Corona virus pandemic. Rest assured we are working to fulfill and get your order to you as soon as possible.
We'll send your tracking details once it's ready to ship.
Thanks for your support and understanding!"

This, my last e mail to the "company" on June 14, 2020 remains unanswered!
"It is now 2 months since I placed my order. You have had my money all that time, yet I have had nothing! I have been looking forward to using this item with my DSLR camera but I am now considering a cancellation. Please provide me with a shipment date so I can make a decision"

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Hi, I bought Z-Flex Tilt Head™ In April 9, 2020, I received an email with the number confirmation # 5232, today almost 5 months later I haven’t receive it. I want to know what happended with my order and If is not possible to send me the product, I want my money back.

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I paid $29.91 on April 12, 2020 for the Z-flex tilt head. Followed in May, they told me they were behind due to COVID-19. They have not responded to any of my emails since.

Hi Janet,

Thanks for reaching out!

Currently, we are experiencing a high demand of backlogged orders due to logistics being delayed because of the Corona virus pandemic. Rest assured we are working to fulfill and get your order to you as soon as possible.

We'll send your tracking details once it's ready to ship.

Thanks for your support and understanding!

Michelle
Customer Service Team

On Sun, May 10, 2020 at 7:15 AM Janet Geissler wrote:
Hello, checking on the status of my order #5546.
Please let me know if or when this will be shipped as I have not received it yet.
Thank you Janet

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Modern Filmware is a scam company, paid US$47.90 for their product in May 2020 and never had an update from them. And now their website is now longer available.

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It's a scam company for sure. Ordered on April still have yet to receive it in August. Zero replies to my follow up. DO NOT BUY FROM MODERN FILMWARE

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I ordered an item in April. I never received the product. I emailed and asked for an update. They told me my item would ship late due to the recent pandemic. It’s now 4 months later and still no respond for a refund. Never again!

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This company scammed me. 3 months and still no product. They don’t offer a refund! I’d rather buy from a crack dealer than this fake company!

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Ordered March 2020
Card Charged April 2

Email Feed from/to Modern Filmware

looking for information

Michael
Thu, Apr 23, 10:15 PM
to modernfilmware

I placed an order a month ago. Your sit is vague as to where you are based. I'm a bit nervous about my purchase. Please appease me.

Modern Filmware
Fri, Apr 24, 4:15 AM
to me

Hi Michael,

Our apologies if there have been delays. We are glad to inform you that your order is now being processed as of writing. You should receive the tracking details as soon as available.

Hope this helps! Please feel free to contact us if you have any questions or concerns and we would be happy to assist you. Thank you for your time and we hope you have a great day!

Charly

Customer Service Team

Thu, Apr 30, 10:39 AM
to Modern

Still waiting, I’m not pleased.

Sent from my iPhone

On Apr 24, 2020, at 4:15 AM, Modern Filmware wrote:

Modern Filmware
Sat, May 2, 6:58 AM
to me

Hi Merrael,

We’re so sorry about the delay! Unfortunately, we're dealing with a much higher volume of orders right now than normal, this is causing our warehouses some very minor delays in fulfillment.

We want to make sure there are no mistakes made on your order or anyone else's by rushing it!

Thanks so much for your support and we appreciate your patience in this matter!

Charly

Customer Service Team

Tue, May 12, 9:43 AM
to Modern

Are we waiting for a shipment from China?

Modern Filmware
Wed, May 13, 4:27 AM
to me

Hi Michale,

We are truly sorry if there have been delays. Upon checking, your order has been forwarded to our warehouse for processing. Currently, we are severely backed up due to the lack of logistical resources. I have just sent out a request to our shipping team to expedite your order with the next bulk shipment. If you’d like a full refund due to the delays, please let us know prior to processing your order.

We are also working hard on finding a new shipping carrier to expedite the shipping times.

We appreciate your support and understanding on this matter.

Charly

Customer Service Team

-

Tue, May 19, 6:29 PM
to Modern

Any updates?

Modern Filmware
Wed, May 20, 9:40 AM
to me

Hi Michael,

Can you please provide us again your order number to confirm the status of your order?

Thanks in advance!

Michelle
Customer Service Team

Sun, May 24, 8:28 AM
to Modern

My card was charged on April 2. I did not receive a conformation email. the email used was *****@hotmail.com

Modern Filmware
Wed, May 27, 4:58 AM
to me

Hi Michael,

We are truly sorry if there have been delays. Upon checking, your order has been forwarded to our warehouse for processing. Currently, we are severely backed up due to the lack of logistical resources. I have just sent out a request to our shipping team to expedite your order with the next bulk shipment. If you’d like a full refund due to the delays, please let us know prior to processing your order.

We are also working hard on finding a new shipping carrier to expedite the shipping times.

We appreciate your support and understanding on this matter.

Charly

Customer Service Team

Michael
Mon, Jun 15, 9:10 AM
to Modern

Hello,
Still waiting --- try using the United States Postal Service or UPS or FedEx. They seem to be up and running with no logistical issues.
Patiently waiting,

Wed, Jun 17, 8:10 AM
to Modern

Can I please just have the truth? What is really going on with my order?

Wed, Jul 8, 9:02 AM (13 days ago)
to me

Ok, I guess it is time to ask for my money back. Please refer to the previous emails for order info and refund my money.

On Jun 17, 2020, at 8:10 AM, Michael wrote:

Wed, Jul 8, 9:05 AM (13 days ago)
to me

Ok, I guess it is time to ask for my money back. Please refer to the previous emails for order info and refund my money.

Michael

Sent from my iPhone

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As everyone has said, ordered, paid and have yet to receive product. Initial email response said they are experiencing delays so, again like everyone else, I have given them the benefit of the doubt. I emailed again a couple weeks ago asking for refund if they did not intend to fulfill order and have not received a reply. Don’t buy.

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Saw modern filmware's advertisement on instagram and fell for the trap. Got myself and my friend some products worth over USD $47.90. I ordered them in April and it's July now and I havent gotten them. Emailed them to ask about the orders but there's no reply at all. Such irresponsible company, would appreciate if they at least give an estimation of the date of arrival for the products even if there's delay. Worse if they are really a scam company.. very disappointed. Always giving the company the benefit of doubt that they are busy and not able to cope with the orders. However I feel that they could have managed customers' expectations better by communicating with us over emails about the situation, even if they start off with a mass email first before responding to individual mails..

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Ordered my z flex tilt head 8th April still nothing emailed them on various occasions they replied which sounds like a automated email response blaming Corona pandemic, and that my order was next to be shipped, of course still waiting, emailed them again asking when my item is coming no response.
I say buyer beware on this company

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Fake company. Ordered Jan 28 2020. It is now jun 14th. They said the order is delayed due to the virus, offered a refund. I was willing to wait. A few months later, I ask for an update. Conveniently, right when I ask, they give me a tracking number that says my packages arrived at a shipping in Fremont on 5/2. Nothing whatsoever ever since. Emailed them saying I want a refund no response.

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Victim Location 79924
Total money lost $26
Type of a scam Online Purchase

I ordered the Z-Flex Tilt Head for a company I saw on Facebook Modern Filmware on January 29th. I email the company on February 8th asking when I could expect my item to ship. I was told "Our demand for the product skyrocketed in the last couple of days and forced us to go on “backorder”. We are working on a mass production of inventory that will begin shipping out again on February 17th. This will be free expedited shipping to those who have been waiting patiently. If you would like a refund we can go ahead and issue one. Otherwise, a shipping number will be sent out to you on February 17th." On February 9th. At first, I was fine it wasn't that long of a wait. I contacted the company on February 24th asking if my item has shipped. I was told "There are circumstances that are out of our control despite our careful planning. Unfortunately, our shipping schedule has been moved to the first week of March. We'll be glad to issue a refund if you'd like to for all the inconvenience caused. Let us know how you would like to proceed with the order." On February 25th. At this point, I still wanted the item, so I decided to wait. Note that this was the second time they offered a refund. I next contacted them on March 6th to see if my item would be shipping soon as they said. I was told "We have started fulfilling orders and we're shipping those orders that we received first. You'll receive your tracking details once it's ready to ship." on March 9th. I contacted the company again on March 25th expressing concern and asking if my item was going to be shipped. I was told 'We're so sorry for the late response. Currently, we are experiencing a high demand of backlogged orders due to logistics being delayed because of the Corona virus pandemic. Rest assured we are working to fulfill and get your order to you as soon as possible." On March 30th. On the same day, I expressed that I could not wait any longer, and would like a refund at this point. I was told "We're so sorry for the late response. Currently, we are experiencing a high demand of backlogged orders due to logistics being delayed because of the Corona virus pandemic. Rest assured we are working to fulfill and get your order to you as soon as possible." On April 11th.I contacted them on the same day asking clarification on the “processed” and continuing to request a refund. I was told "Orders that are processed is getting orders ready for shipment. We are only waiting for the tracking number from our shipping carrier and we'll send it over.

I understand that you were offered a refund, but we can issue a refund prior to your order being processed." On April 14th. I contacted them the same day expressing the fact that I have been waiting for over two months for an item with there being no end in sight. I asked to speak to a manager or someone in charge. I was told "Thank you for your email. Please accept our apologies for the delay. The reason for all these delays, is that as a result of Covid-19 and the impact it has taken to our business, we were forced to temporarily stopped our operations and worked with limited staff especially majority of our customer service team. The lack in response is not intentional and certainly is not done to frustrate our customers, but rather a result of the current pandemic. We have just started processing and fulfilling orders again and I am happy to inform you that your order has been shipped out. Here is your tracking link:(I took the link out). On April 20th. So I contacted the company on the same day still insisting that they give me a refund. And that brings us to today May 8th. The tracking number has not moved or done anything since I was originally given. At this point, its been almost 100 days. I don't expect to see my money back or my item ever. I just wanted to get the word out there so no one else is wasting their time and money with this company.

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