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Morelegant

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Morelegant Reports & Reviews (2)

I ordered a dress from this website https://morelegant.com/collections/floral-dresses It took several weeks to get it and when it arrived, I didn't even recognize it. It is made of extremely flimsy fabric. The photo looks like it has a jacket over it. The actual item that arrived has a photo impression on the fabric. I emailed their customer service. Their resopnse: RE:Fwd:

Inbox

[email protected]

Sun, May 1, 8:59 PM (2 days ago)

to me

Dear customer,

We feel sorry for the inconvenience caused to you. can you accept one of the suggestions?

1. you keep them and we refund 10% of it.

2. we send you a 40% discount code for your next purchase.

I don't suggest returning,because If you return, you need bear expensive postage . Sincerely

I replied and told them it was unacceptable. Their next reply:

[email protected]

3:33 AM (13 hours ago)

to me

Dear Customer,sorry to know this,but if you want to make a return,you need to bear expensive shipping cost of USD 40,we don't recommend it,would you like to accpet a refund of 25%?Kind regards

I told them it was not acceptable.

I reported them to PayPal and they contacted Morelegant. I received this response from PayPal:

What's happening with your case?

You've received a partial refund offer for $15.00 USD from ?????????????. Respond as soon as possible to the seller's offer.

Case ** ************** ******* ****** ****** *** *********** ** ****************X

Transaction amount $48.99 USD

Transaction date March 29, 2022

Seller name ?????????????

Paypal went on to say that the case will be closed whether or not I accept the offer. if I did not accept the $15 then the case would be closed and I could continue discussing this with Morelegant.

The website for Morelegant states that they have hassel-free returns.

https://morelegant.com/pages/abaout-ours Our Mission

Morelegant is on a mission to provide high-quality products from the most trusted companies worldwide. We offer customers an inspiring place to discover the latest and most-wanted products at fantastic prices, and continually keep an eye on catering your fashion needs and optimizing your shopping experience.

Our Promise

CUSTOMER SERVICE

Our highly trained multilingual customer service team is always ready to help you from pre-sale support to after-sale support.

SECURE CHECKOUT

Security at its finest! All Morelegant customers are guaranteed a secure online shopping experience and shop with confidence.

FAST DELIVERY

Cooperating with internationally renowned logistics operators, we offer a different shipping options to fit every customer's need. Global express shipping in 14-20 business days.

EASY RETURN

We strive to offer the best shopping experience, including fast and hassle-free returns. If you’re not absolutely satisfied with your Morelegant order, we’ll make it right or refund your purchase.

I can say that I am not the least bit satisfied with the purchase. They misrepresented the product and will not refund.

Their email is [email protected] and while it is not a standard email address, I have had conversations with them using the exact email address listed here

Misrepresented products. Advertising is misrepresented.

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