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Mossbroscjdrsanbernardino.com Reports & Reviews (1)

- San Bernardino, CA, USA • Jun 07, 2024
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I went in for my airbag light being on and they charged me $820 for a sensor… then they claimed that they fixed the sensor but my airbag light wasn’t going away because the sensor wasn’t working and it hadn’t informed me that it was actually my clock spring that needed to be changed as well. They concluded with trying to charge me $2,000 for both the clock spring and the airbag sensor. So I kindly declined and told them I would have my brother (who’s normally my mechanic) do it. Before going in to pick up my truck, my brother mentioned that he was troubled by the fact that they wanted to charge so much for the clock spring… so he did some digging (he owns a business where he can access vehicle information and was able to see that the clock spring on my vehicle year make and model was under extended warranty) When I picked up my truck the light on my dash was still on, they said it was because of the clock-spring situation… sounded valid…. Well when I spoke with the representatives and their managers at this location about the whole clock spring extended warranty they checked on their computer and told me that it actually wasn’t under any warranty, and that I needed to pay full price. I still pulled my truck but decided to get another dealers point of view. Fast forward to today when I took it to Redlands’s jeep dealer, they confirmed and told me that my clock spring WAS under extended warranty and that all of the codes that came up were approved by the manufacturer to get the clock spring done for free. I am beyond upset at how San Bernardino’s dealership lied to me and allowed me to drive off with the part not fixed and my airbags not on. Risking my life, because they didn’t want to loose out on the money. They even had the audacity of making me sign a paper saying that it was dangerous for me to not get the part fixed by them, that if I pulled my truck out of their service… since the airbags weren’t on and if God forbid something happened to me they weren’t responsible. Another thing that really bothered me was that I have taken 2 of my cars there before and they have tried to get an extra bit of money off of me. (Maybe it’s because they think us girls don’t know much about cars and don’t have men In our lives ?????) For example, They said that my car needed an alignment when I know for a fact that it didn’t because I just had an alignment done days before taking it in. This happened once with my truck and once with my husband’s.

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