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Mountain View Pugs

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Mountain View Pugs Reports & Reviews (1)

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I found Mountain View Pugs online. Their website was beautifully and thoroughly presented. After initially emailing them via the website, communication shifted to text messages. Eventually I Zelled $800 for Frank, an 11 month old pug. “Kayla Byrd” said she was getting everything ready to ship Frank out but needed an additional $850 to purchase an air conditioner crate. I grew suspicious since this was never mentioned in the website or via our messages. This is when I asked to video chat with Frank since he was still out of state. I was told that this was impossible as he was already on his way to the shipping place. When I finally did speak to a live person on the phone Kayla was suddenly a man with a deep Indian accent. He kept insisting that he needed the money and assured me there was nothing to worry about. When he refused to set up a video chat for me to see Frank he grew agitated and insulted that I was questioning. I asked for a refund immediately and of course “Kayla” was very busy and had to go. I haven’t heard from her since then and have yet to get my money refunded.

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