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SCAMPULSE
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SCAMPULSE
If you know any contact information for Move Smart, help other victims by adding it!
Scammer's address 449 NW 35th St Suite 104 Boca Raton FL 33431, Boca Raton, FL 33431, USA
Scammer's email [email protected]
Country United States
Victim Location FL 34222, USA
Total money lost $2,700
Type of a scam Moving
They are Moving Brokers. They are not the Actual Movers, nor do they employ movers of your own.
Based upon my experience, and the experience of over 150 complaints here at BBB, this is the typical encounter.
1 - You call them based upon their website and discuss the move you wish to do. During that discussion, after listening to what you want to move, they will give you an estimate. That estimate will be for X square feet of movable items, including furniture and boxes. They will then ask you for a deposit so that you can ensure your move.
2 - They will agree upon a date, and they will stress that the date can be flexible. They don't stress HOW flexible the date can be.
3 - They pressure you for the deposit. Once you give them the deposit, you have 72 hours to cancel. This is important. 72 hours. After that, they are pretty much free to do what they want as long as they appear to try to take care of your service.
4 - They reach out to a series of somewhat disreputable movers. Move Smart are brokers. They don't do the move themselves. They simply hook you, and then hand you off to someone else. I suspect that the movers never see a single dime of the deposit, and that is when item 6 comes in. Remember they (Move Smart) did an inventory with you and contracted for X square feet of furniture and boxes. Remember that. Move Smart contracted... not the mover.
5 - On the day of the move that Move Smart told you, the movers don't arrive. At least they don't until you call Move Smart, complain, freak out, and or otherwise let them know that you are dissatisfied. At that point they jump on phones and frantically call all of their disreputable movers until they find one that will take your move. Typically that means that they don't show up until the next day. Or the day after that. Of course by this time, it is long past 72 hours, and you can't cancel the move without losing your deposit. So... since you don't want to lose money, you wait. (This is part 1 of "the hook". Wait for it... )
6 - Moving Day. The movers arrive and one, the foreperson, will take charge. They have a large sheath of official looking papers and sit down with you to discuss your move. They walk through your house and inventory all of the things that Move Smart already did on the phone.
Then... they tell you, quite bluntly, that Move Smart screwed up and under estimated your move. Your square footage that you have already put a deposit on is completely wrong AND... it will cost at least double what you were told. Additionally, they will explain that they are on a tight schedule, with more moves to pick up, and you have to make a decision right then and there... Pay the additional money, typically at least a Thousand more than what you thought you were going to pay, or cancel the whole thing.
If you cancel... you lose your deposit, and have to frantically find someone else, or something else, to move you.
If you agree... they will not lift a single finger until you pay them not only part of what you were owing Move Smart (you paid a deposit, now you are supposed to pay half of the rest of the move) PLUS what the mover is overcharging you.
In my case, I was supposed to completely move for $3500. We paid a $1000 deposit and were supposed to pay $1250 on pick up, $1250 on delivery (approximates). The mover charged an additional $800 dollars to up our square footage and took down and inventory of what they were going to take, furniture AND boxes.
7 - Now the moving begins. They take your stuff, and put it on the truck. At SOME POINT during the move, the foreperson will vanish to the truck. Then the lone person left quickly grabs their tools and such, tells you that you have met your square footage and they are done. Then they rush off to the truck and leave you in stunned silence. Note, typically they have taken half or less of what they promised they would take and that you paid additional money for.
8 - Stunned and Scrambling - Now you have a house that is filled with stuff that you THOUGHT they were going to move. Right? In our case, we had to rent a uhaul, find a 10x15 storage area, and quickly, in one night, dump everything else that we owned into that Storage Shed. Cost, an additional $700 dollars (to date).
9 - The Long Wait - Now comes the fun. The mover told you that they would be at your house in about 5 days or so. After five days of wondering where your stuff is, you call Move Smart. First, you look on their website though so that you can examine your contract and validate some things. But, your contract is gone. There is a nice "Congrats on your MOVE!" message, and you never, ever see your contract again. Funny how that worked....
First, you can never get a hold of Move Smart. They don't respond to messages that you leave them, text messages, or anything. You cannot go to their office in Boca Raton because they have moved out of it and it is abandoned.
EVENTUALLY, someone blesses you by answering the phone. Thank you Move Smart for your mercy (sarcasm). They inform you that things are taking unusually long and that it can be up to two weeks (or more) before your items are ready to be dropped off.
10 - The Longer Wait - My wife and I are to this point. Calls and Texts have been ignored by Move Smart and we don't know where are stuff is. They picked it up on July 8th, 2021, and we still do not have our items.
I SUSPECT however that this is what will happen next.
A - We will never, ever see our things again.
B - We will get a call one day, more than likely at LEAST 30 days after the move and be told that they are ready to drop our items off. Once they arrive they will explain that since our items were in storage, we will have to pay a storage fee equal to X Days times Y Dollars. Although according to federal law, the max that they can charge us for storage per day is $15 dollars, I am expecting them to ask for $50 a day.
Additionally, they will not even open the back of the truck so that we can inspect our items unless we pay them the storage feel PLUS the balance of what Move Smart was supposed to get. In our case, $1250. If our items are damaged, missing, or possibly even NOT OUR ITEMS, we don't get to know until we pony up the cash.
PAYMENT NOTE - They only take forms of payment that cannot be disputed. They don't like debit cards or checks. Just cash, or Venmo. Funny how that works.
Closing - Move Smart is a scam. They are brokers for thieves and scam artists who will pump you for the maximum amount of money that they can. Please read the ScamPulse.com reviews before you use these people. If they call, if they pressure, if they do anything other than apologize for the suffering that they have caused to countless people, hang up on them.
DO NOT do business with them. Had we read what ScamPulse.com says about them, we never would have.
Scammer's website www.movemesmarter.com
Scammer's address 449 NW 35th St Suite 104 Boca Raton, Boca Raton, FL 33431, USA
Scammer's email [email protected]
Total money lost $3,200
Type of a scam Moving
Scammer's address 449 NW 35th St Suite 104 Boca Raton FL 33431, Boca Raton, FL 33431, USA
Scammer's email [email protected]
Country United States
Victim Location IL 60603, USA
Total money lost $1,406
Type of a scam Moving
Scammer's website WWW.MOVEMESMARTER.COM
Scammer's address 449 NW 35th St STE 104 Boca Raton FL 33431-5707, Boca Raton, FL 33431, USA
Country United States
Victim Location WA 98001, USA
Total money lost $676
Type of a scam Moving