Move Wisely Reports & Reviews (2)
Move Wisely Contacts
If you know any contact information for Move Wisely, help other victims by adding it!
Add new contacts
SCAMPULSE
|
SCAMPULSE
If you know any contact information for Move Wisely, help other victims by adding it!
I first contacted Luis at Rhino Relocation in July 2020 for relocation from CA to NC. I gave him a full list of items and received an initial estimate of about $3700. On Aug 6th a truck showed up and the driver gave me a new quote of $7500 after looking at my stuff. I obviously sent that truck away and called Rhino Relocation to tell them I want to cancel my move after realizing I was scammed but he would not refund my deposit even though I was assured by Paul, Luis’s manager, that the deposit was refundable. Instead of returning my deposit Luis told me he had another crew to send out assuring those guys are his best crew. It didn’t look like I could get my refund easily so I gave a benefit of doubt about the new crew. That afternoon I received a call from Mike, Move Wisely owner, that his crew will come pick up my belongings in the evening. He called me 3 times that afternoon telling me how much he would really like the job and that he was running late from his previous job. Around 7pm a truck shows up with 3 guys. Mike took a look at my belongings and told me it’s about 950cf plus minus 50cf and that he can fit all my stuff in his truck which he claimed has 1300cf of space available. I should have measured the truck space myself but didn’t because I was running out of time, which I still regret to this date. It took about 3 hours to get to almost full load. I still had stuff left in my house but the truck was running out of space. I had to be selective about what to load because I knew what gets left behind would not make it to NC but Mike complained about me taking time to select what to load in the truck and refused my requests because it was getting late and he wanted to go home after a long day. This guy certainly didn’t sound like the same guy who called me 3 times earlier to make sure I knew he was coming to pick up my belongings. After loading up the truck Mike quotes me $5700 for the job claiming my belongings filled 1300cf of space. Although I felt scammed I was left with no other choice but to pay him half the amount he quoted. It was super tiring week for me and my family and I just wanted to be done with the moving process so I paid him after getting assured that my stuff will be delivered in 2 weeks. One of my room still had stuff and I ended up throwing away all of that stuff because I had to leave in two days and the truck had no more space. I thought my nightmare was over but it was only half of the story.
After arriving in NC we waited for a week before contacting Mike for a status update. He did not give us a clear answer as to when we can expect our belongings delivered. His only response was, “We are getting a truck early next week” every time I was able to get a hold of him. 2 weeks passed by and still no truck and our anxiety grew day by day. My family of 3 was living off of 3 brief cases in an empty house in NC for almost 3 weeks. After I got really frustrated reading so many horrific reviews about Move Wisely (Believe every horror story you come across about Move Wisely as they are probably all true) I attempted to contact Mike numerous times but he stopped responding to my call after he failed to deliver on promised date. The only means of communicating with Mike was via text and nothing was being done. He once responded, “We are doing our best.” I contacted Rhino Relocation to complain about Move Wisely but Luis just kept putting me on hold and waited for me to hang up. I could never get a hold of him, either. He already got his broker fee so I figured he didn’t have any reason to bother with complain.
After a month of wait Mike finally responded to my messages saying our belongings are finally loaded to a truck and will be delivered on Sept 5th. Ryder rental truck showed up on 6th at our front door with our belongings. After they finished unloading we found out 4 items were missing and nearly all of our furniture and appliances had damages or destroyed. The driver, Jose, took off quickly after telling me he would contact Mike to take care of damage claim and missing items and I was never able to reach him again after that day. I didn’t hear from anyone from Move Wisely afterward. I asked them to locate missing items and to take care of damages but only response I got was Mike’s text message, “I’m doing my best.” It’s been more than 2 months since my last contact with Move Wisely and I still have not heard back from them nor was able to reach Mike. Stay away from these people and save yourself a weeks of agonizing and sleepless nights. They will do anything to take possession of your belongings then it is game over after. You will be scammed and overcharged and then find your stuff delivered late, damaged and lost while you are being ignored during and after the entire process. Move Wisely is a fraud.
Scammer's website movinguwisely.com
Scammer's address 4415 Ventura Canyon Ave 101, Sherman Oaks, CA 91423, USA
Country United States
Victim Location CA 90680, USA
Total money lost $520
Type of a scam Moving