Moving - Total Care Moving 2024 Reports & Reviews

Moving - Total Care Moving Reports & Reviews (2)

• Jan 22, 2024

Scammer's phone 4373604422
Scammer's website Www.totalcaremoving.ca
Scammer's email [email protected]
Country Canada
Type of a scam Moving
Initial means of contact Phone

Beware of Totalcare moving Toronto

I called a few company’s to move from Ontario to New Brunswick. All stated about 6000-8000 dollars for the total move. I told Jenna the relocation specialist on my phone call that I’m very scared because of all the scams out there. She reassured me and sent me a video of there movers doing other moves. She was very sweet and comforting. Someone from another company came to my house to assess all my items to move and was quoted 400 less than Jenna. She advised me if I book today with a 500.00 e-transfer she will honour the 400.00 discount. So I booked it and that was the last call we had together. All other correspondence was by email. I sent a list of all the items to be moved and she quoted me $7,768.28 minus my 500 e-transfer deposit. Which was 7,268.28 plus taxes. Told me the truck will be weighed at the start and at the end for a more accurate total. My quote was based on a 53 foot truck and the first 1000 lbs would be 60cents per pound and the rest would be 55cents per pound. My pickup date was August 28 2023 at 9am. Well I haven’t heard anything so on the Friday I called to confirm no answer so I emailed I got a call Monday morning saying they would be at my house between 9and 11. Anyways they had to wait for ppl to come to load the truck as the put an add on kijiji in my area to help. They had the truck almost half full and I got a call from someone who said the are the manager of the company which the voice was echoed and I could barely understand what they were says. All I got out of it was since we are taking the whole 53 foot trainer my rates are changing because they can’t put another load with mine. I told that person that is not what I was quoted and it’s not my problem you can’t put another load in as it was stated you were sending a 53 foot truck. So mention of another load. The person said ok good you agree to this right I said not I don’t at all and I hung up. I was very upset but the truck was almost half loaded and she said no one called you before they started. That was not the case there were so many lies and the only contact was by email after that. So I only had phone contact at the beginning and apparently with the manager. I was told payment wasn’t to be collected till the driver had everything off the truck at my new location. So as I was driving to my new location I had several emails telling me they will not leave Ontario till I paid them 17,000.00 only by e-transfer that was the only way the payment can be accepted. I said if you are a real business you should know most people have a 2500.00 limit per day. She told me to get my friends and family to send e-transfers to her. As time went on she wouldn’t answer me so I was very worried and called my lawyer at my new location. She sent emails and Jenna said they are doing proper business and I’m very rude. My lawyer asked for her GST number and Jenna got very offended. My lawyer told me she was sorry this is a scam and I’m not going to get my stuff back. I remembered taking a picture of the trailer and I called the rcmp here in New Brunswick and I told them I need to to look for this trailer and they were no help said there was nothing they could do after calling Jenna because she seemed to be professional. But the police advised me that my belongings are in their way and are now in Quebec. Which I was told they would not leave Ontario with out full payment. After staying in a motel with 2 dogs and my elderly mother in law for 3 days. I get a call from the driver saying he will be here in the afternoon on the 31. When he got here he would not open the back of the truck till I paid him 17,000.00. I was so so stressed I didn’t know what to do. So all of a sudden I was able to go to the bank and get a bank draft. Which the driver told me it has to be for 17,000.00 or he cannot open the truck. He followed me to the bank. I got the draft. He told me he was advised he had to drive 44 min to the nearest Toronto dominion bank to deposit it. I brought him in the bank so the teller could tell him the bank draft was as good as cash. But he was still advised to deposit it before he opened the truck. This scam has put my husband and myself out where we had to sell our 2019 Dodge Ram. It is taking me so long to report this as I have been dealing with getting proper heating in my home before the cold weather and I’ve been quite sick for awhile now and my husband is not well. This company took advantage of 2 people who are on CPP and wanted an easier life for us. I hope this doesn’t happen to anyone else. Please tell me how else I can report them and the next steps to get what is owed to me back.
Thank,
Kim MCFARLAND
905-348-0324

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Scammer's phone (289) 204-9301
Scammer's website urldefense.proofpoint.com
Scammer's address Toronto Or Outside Of Toronto, ON, CAN
Scammer's email [email protected]
Victim Location ON L6M 2S8, CAN
Total money lost $1,250
Type of a scam Moving

Moving service. Not delivered and money retained.

Sought moving company to move less than 1000 lbs from Oakville to Dartmouth NS on Monday. Received a quote and discussed that there was no minimum. Would be charged based on weight scales. Required to send an insurance deposit of 500 to hold spot. Understood that pickup would be Wed (before the Friday date I entered). They arrived promptly. Seemed cordial. Trip would take 2 to 3 days. Again reasonable.

On the Monday after call received an invoice which had different terms. This was the first sign of trouble. They included a minimum extra fees (even though they said no hidden fees) but also a discount if done in the same day. That would have been Monday when the deposit payment was made.

In Friday I received yet another invoice with request that 50% was to be paid same day and balance before offloading from truck.

Amount was based on 3000 lb minimum and discount was not applied. When inquired by me they responded that I misunderstood and there was a minimum. When asked about the discount they stated that I had not paid before noon on the day we agreed to the arrangements. In fact we had finished our call at 11:30 and money was wired by 2pm. There was no discussion of timeline both verbally and on paper.

I felt as my furniture has being held hostage and wanted the move to continue as planned. I wired an additional 750. Then the calls and emails went blank.

I expected delivery on Saturday and asked when the delivery would be made to make final payment. Discovered that nothing had left Ontario and that the furniture and boxes were being kept back. Finally, on Tuesday I received a response stating that nothing would move because the full amount was not paid. They did provide an option to get the merchandise back. I said I want my belongings and a refund.

I was told that they would deliver same day between 3 and 5. I had an appointment with a surgeon at the hospital who was running late. I arrived 15 minutes late. Instead of seeing a truck able to hold my goods I saw a van. I received an email from the moving company stating I was not there and needed to be there immediately.

The boxed goods and mattress were brought in. The two person crew were going back to Stoney creek to get the remaining table, 4 chairs and two reception chairs. They were stopped told they could not enter. Codes were changed and police called on them. I was told this the next day after they went back to try to recover my belongings. As the gate was opened they removed and delivered my goods. They mentioned that they were not paid and were told they would not be paid as there would be a refund on this order. No refund was given.

Company was Total Care Moving

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