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Msha.ke

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Msha.ke Reports & Reviews (1)

- Sun Valley, CA, USA

To clarify the situation; we scheduled a consultation meeting on March 28th to discuss services that they provided for their business. This was a free consultation meeting; pricing was discussed as the owner (Jessica) allowed me; the client; to choose the price rate at which I purchased their services for $60/hr. The total amount for one whole month of their services was $240 via Zelle; and the first session was to begin on April 4th 2023 at 10am-11am.

At the actual time of the first meeting; they did not appear at the scheduled time and I sent 3 separate messages to contact them about moving forward and they replied more than one hour after the session had begun. I asked them to please explain which part of their services that I received if they were not present for the first of four meetings which I had already paid for in advance. Instead of providing a refund, they automatically added an additional session without my approval as an alternative to a refund.

I requested and communicated about receiving my refund back of $240; for services I paid for in advance but did not receive as they did not have any visible information of their refund policy for their business.

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