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MuseScore Reports & Reviews (3)

- Richland, WA, USA • Apr 04, 2024
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I tried signing up for a free trial. They charged me immediately upon finishing sign-up, even though they said they would charge after 7 days, but the trial could be cancelled anytime before then and no payment would be taken. When I saw that they charged me $40 the next day, I requested a cancellation of services and a refund. They offered 6months of extra service or a 25% refund. I refused and they replied saying they had refunded me $30, the most they could, and haven't replied to a single email since (this was yesterday). I checked today and these scam artists actually charged me another $30!! They refunded nothing and took more money!

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- Snoqualmie, WA, USA • Feb 01, 2024
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The Musescore website out of Cyprus, states that it offers a free trial. It does not! The free trial requires a payment method, yet the company immediately charged my pay pal account 39.99. This being said, the website did not deliver the product they were promoting on the free trial, which would have been a download music score. The final score available was had no more detail than the "preview" page showed as a free trial enticement. Upon notifying the company via email that I did not want a membership and that was not my intention, they stated that, yes I had agreed. This is a bait and switch situation, false advertisement and a definite scam. In their response, they offered me another free year of membership - no refund- after stating I wanted no membership at all.

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This website charged me $70 after a 7-day-free trial period, a charge that was not made clear to me before putting in my credit card info to buy and download single piece of sheet music. When I asked for a refund, I received a scripted email giving me two options: either keep my membership and receive no refund, or agree to a 35% refund. I have also read other stories where people’s cards were charged even after they cancelled their membership. There is absolutely no phone number given to contact this company directly, which is an automatic red flag that I wish I’d noticed earlier.

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