SCAMMussier Clothing Reports & Reviews (33)
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The quality of the clothing is so bad that the tag even came with the writing “made in China” on it. We are paying almost 100$ a piece just for her to not even invest maybe 20 cents on a nicer tag to fool us a little better.
This is ridiculous I am very upset with this purchase and WOULD NOT, I REPEAT, WOULD NOT BUY FROM MUSE EVER AGAIN or recommend anyone else do either.
Xoxo have a great day muse.
Her plastic surgery failed as well as her business loll
Girls report her together in https://www.ftccomplaintassistant.gov/#crnt
Or send her a legal action letter to
[protected] USA
I have already did the above! Hope u will do the same as me! She has no one working in her company but herself only! Don’t let Hailey Weiner keeps scamming people’s money! Stop the girls being victims in her fake fashion online shop again!
"Hi Jennifer. Mussier is a fast fashion boutique. The celeb stylists and magazine reviews are for my personal luxury brand @heiressbeverlyhills that I still ship myself from my home thats designed in MIA/Beverly Hills. Right now to speed up shipping, we are using an aliexpress shipping service from our factories in China rather than EPackets.
For Mussier, we made this change several weeks ago as we desperately wanted our customers to be able to receive items quicker.
Heiress my personal brand has 2-3 day shipping from the USA :)"
I've worked in customer service before and this is not how you answer to a customer's complaints. Instead of apologizing and trying to find a solution with a paying customer to try and improve their products and services, they (or just the owner in this case) seem to completely miss the point of actual complaints I had about the quality and branding presentation as well as misrepresentation of product online and instead trying to justify themselves with a crappy explanation in order to avoid my question entirely. So long story short, DO NOT BUY FROM THEM and spend your money elsewhere.
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Email
Sent another email few days ago, got a mail delivery subsystem email...((((
Our website states orders take an average of 6-8 weeks right now due to COVID. However, thats merely an average. It can take longer, our new email address is [email protected], the old email address is no longer in service.
Mussier need to be rethought on how the business is being handled. I had three main issues with this company: shipping time, quality, and with the owner. I had ordered two tops for $165 back in April and it’s now the end of July and just got my packages after a lot of trouble. I kept instagram messaging the owner, Hailey, about the whereabouts of my package and each time she would say that the average time for the package is more than the last time she said it was. I understand that there is shipping delays because of corona, but this seemed absolutely ridiculous. The tracking information that was sent with order confirmation was invalid for me. I messaged Hailey via Instagram to ask her about my tracking number and she sent me a link to a whole other website that I had to use to track my package which I did not know about. I shouldn’t have to even be tracking my package like this as a customer. Considering that Mussier is an Instagram business, it takes forever for her to respond to messages and comments but that is besides the point. In total, I had messaged her about 4 times asking for help. Hailey would put up articles of how she’s in “Instyle magazine and Vogue” but wouldn’t respond to the comments people were leaving her to check her dm’s, mine included. Since I was given the link to track my package, I have been checking it a lot. I checked it 8 days ago and it said my package hadn’t been delivered yet, but all of sudden, four days later it says that it had been delivered on July 9 at 2 pm but it hadn’t been. I spent two hours on the phone with the carrier USPS to try to figure out where my package is. They kept asking me for the tracking number but each time they said that the number Mussier has given me was invalid. I spent the next two days with the post man that delivers my packages trying to find it, which they finally did and I was glad, but there was a new problem: the quality of the clothes. The quality of the clothes that I had received was TERRIBLE. I had paid $165 for two shirts that I expected to be amazing quality, considering the price and how they looked online and in pictures. I now understand why there are no places to leave reviews for this company. I also saw that the packages were coming directly from the manufacturer, which is something that was not made aware. If I had known, I would have never bought from them (especially after seeing the quality). The clothing should not be coming from the manufacturer and should be inspected before being sent to the customer. I understand clothing and manufacturing; I have been around the business my whole life. The clothing is an absolute scam and I feel scammed after seeing what I received. This clothing is not nearly $165 worth. NOT AT ALL. It just very cheap cloth with a little stitching on it. It’s the same or maybe even worse than Forever 21. Anyone with any sort of understand of clothing would say the same thing. I had reached out to someone that also bought from Mussier and said that it was terrible quality too and they would be reporting the company as well. I had reached out a couple days ago on Instagram to get help with my missing package but I had not gotten a response and when I finally did, I messaged her that the quality is terrible and I will be reporting the company to the BBB, to which she responded, “Why would you report a small business in a time like this?” Corona has nothing to do the quality of clothing. She also claims that I never reached out to her personally (she means email, but she has put up early that week to not email their email because it isn’t ready yet), even though I did. She then proceeded to tell me how her clothing is known for their quality and basically saying I am wrong, which a company should never do. If a customer has a problem with anything, the company should be quick to try to fix it, come up with a resolution, and apologize since it is not my fault the shipping took so long, tracking number is invalid, and quality is bad (all the reasons to report a company). She also proceeded to tell me that she won’t help me because it’s “to late.” How is it to late if I just got my package and how was I supposed to know the quality would be terrible? If a customer has a problem with a product from a company when they receive it, the company should not say they can’t fix it. How is anyone supposed to know what the products gonna look like. She then stopped responding to my messages after she asked me to send her a picture of my clothes. I cannot get a refund since the company doesn’t offer any and I paid with a gift card. “Multi million dollars company” because of the scam of clothing they send. Over all, this company is being poorly handled and they should rethink their manufacturing situation.
Our CEO & Founder is not the proper person of contact. Customer service is, you should have reached out to us and feel free to still do so.
She is not expected to answer individual DMs, she financially backs this boutique and her main focus is her own brand Heiress.
She handles daily operations, logistics, fulfillment, etc for her own brand Heiress (the company the articles are being posted about), not for Mussier.
There are no articles about Mussier, only Heiress, her personal brand that takes 2-3 days to ship as it is shipped from the US.
CEO's are not responsible for company operations. The boutique is not run via Instagram, its primarily just a website.
Please in the future, email us at customer service rather than reaching out to a CEO.