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My fancy life online store

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My fancy life online store Reports & Reviews (1)

- Verona, PA, USA • Feb 07, 2024

I contacted the company via email to request a refund as the quality of the product was extremely poor. They did not respond to the first 3 emails and then finally sent this.

“On Oct 29, 2023, at 9:24?PM, [email protected] wrote:

?

Hello!

Hope everything goes well.

Sorry for late reply.

I'm willing to offer you a 10% refund if you'd like to keep the item.

You can give the item as a gift to family and friends or sell it online.

We're a wholesale store and provide free shipping for the order.

Hope you will accept the refund.

If you'd like to return,

please send us the return tracking number within 4 days.

Here is the return address:

Room 221, Yitao Digital Innovation Park, Jingu Middle Road, Panhuo Street, Yinzhou District, Ningbo City,China

Zip code;315105

Receiver: Cassandra

Tel: +86 15990222414

Please note:

Please send us the tracking number within 4 days.

Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.

I recommend that you write a smaller insurance amount of the declared value, under 30 USD.

Otherwise, customs clearance fees are likely to be charged.

Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

Refund will be released within 5 working days after packages returned to us.

Shipping costs are non-refundable.

Thank you!”

I refused that offer as it would cost me more money. I looked up the company and also found something in Jamaica, New York.

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