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My IT Advise

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My IT Advise Reports & Reviews (1)

This morning, I opened up a brand new laptop. After logging into my email, and then using Yahoo to look up a word's definition, a red warning screened popped up on my computer, telling me that my laptop was infected. On the warning screen, it listed a number to call. When I did this, someone on the other end attempted to explain what happened. They were able to describe, "almost to a T," what occurred--appearing if they were credible. After a lengthy explanation, I was provided several payment options. Again, everything seemed very credible, because as the conversation progressed, I was receiving information via my email, stating what was occurring. After I made an initial payment, I received a payment confirmation email, as well as a document that discussed the repair services. It was not until I had been on the phone with a technician for more than 8 hours, that I realized something was not quite right. While they called throughout the day with updates, and I could physically see something happening on my laptop, it did not resume regular operations.

While on the phone, I was provided a Tech-ID (MID114). In addition, my technician gave me the physical address and phone number (18772325641). I was charged $349.95.Confirmation emails came from the following addresses: [email protected] and [email protected]. Both emails, again, looked very credible.

It was not until I returned to the store where I purchased my computer, that I learned that this was a scam. The store personnel informed me that he sees this type of scam all the time--that the warning screen that popped up on my computer, was really an advertisement to get money out of me.

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