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Myplanassistance.com Reports & Reviews (3)

- Orofino, ID, USA • Feb 04, 2025
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Spoke with a man named Thomas who stated that a Blue Cross Blue Shield Plan that would cover my husband and I 100%, and we could get it at a discounted rate if we carried secondary insurance. We signed up and made the first payment of $428.75, $100.00 of that was stated to be used as a 1-time activation fee. About a week later we received discount cards for SmileMax, OptimumRx, ParamountRx, Discover Care Plus, MD Connect, but never received our primary insurance cards from Blue Cross Blue Shield, so we called the company on 01-07-25 to ask. At that time, we were asked if we were ever contacted by an underwriter, I said no, I was put in contact with an underwriter named Annie who asked multiple questions and was supposed to be signing us up for our Primary health insurance through the state health insurance platform in our state, I was given out login and password information to upload requested documents. Annie submitted my husband's SSN incorrectly so we had to correct that mistake and then we provided information on our loss of health coverage, at that time we were denied health insurance through special enrollment, however when we reached out to this company originally, we should have been enrolled through open enrollment. We contacted the company and explained the situation and they stated that they would file an appeal and that there wouldn't be any issues. The company took a payment from our bank account in the amount of $303.75 on 01-27-25, to that date we still did not have the primary insurance we reached out to this company for. We called to speak with the underwriter Annie multiple times and was always told, that she would contact us. We have been placed on hold for over 30 minutes and never had anyone come back on the line to help answer our questions. Today, 02/04/25, we contacted the local health platform and was informed that there is no information from the company and that they do not typically do things in such a manner. It appears as if Annie started the application the day we spoke with her on the phone, as if she were my husband. We had to file a dispute with our bank and have our debit card cancelled. We still can't get anyone to answer the phone number that was provided at the beginning of this whole ordeal.

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- Kenosha, WI, USA • Jan 22, 2025
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This person and company is pretending to be a insurance agent from Marketplace.gov but isn't.

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- Hayward, CA, USA • Jan 13, 2025
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Going through unemployment right now and figuring out my health plans, I’ve confirmed with CoveredCA my plan would be $0 but to call Kaiser to confirm my info will be continued. I called Kaiser when number I cannot figure out how I got as 2 numbers I am looking at my history now and does not allow me to call back: +1 (928) 938-8044 and +1 (510) 775-9720. They took my social pretending to pull my health insurance information and my credit card. I am very upset and not sure what to do!

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