Mypods Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Mypods, help other victims by adding it!
Country United States
Victim Location MI 48429, USA
Total money lost $80
Type of a scam Online Purchase
BASIC SHIPPING INFORMATION
Due to a high volume of orders, our shipping times range anywhere from 1-5 weeks on average. Rare instances may cause a delay in your products shipping, and in some cases (albeit rare) you may receive your order anywhere from 4-7 weeks (highly unlikely).
Orders are guaranteed to be processed within 1 to 7 business days upon receipt of your order. Note that this is not a shipping date.
All items arrive usually within a week but in some rare cases please allow 1-5 business weeks for shipping. If you still have not received your purchase after that time frame, please notify us at: [email protected]
We ship orders on Mondays - Fridays and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 72 hours) but there might be some delays – especially after releases or mass volume orders on a product! Your patience is appreciated.
I have contacted them numerous times and got a response from "Melissa" giving excuses and such, their website continues to say in stock order now, yet she told me in an email they were waiting on their supplier. It is now 02/19 and I still have heard nothing and have not gotten the product ordered. After requesting a refund they stopped replying to emails and there is not a phone number listed on the website to reach them.
Email chain:
On Tuesday, January 15, 2019, 1:26:59 PM EST *** wrote:
So I ordered on 11/30/2018 at which time you processed my payment with the agreement that I would get an email with my order confirmation within 48-72 hours. That never happened. I contacted you on December 7th and this is what I got:
On Friday, December 7, 2018, 3:57:12 AM EST, My Pods wrote:
Hi
Thank you for reaching out.
We are currently working on your order. Orders are processed within 1 to 7 business days upon receipt, so we guarantee shipping as soon as possible. You will be notified as soon as tracking numbers are available.
Thanks so much for your patience.
Warm Regards,
Melissa
Customer Service
Mypods
On December 13th I contacted you again as my order number still didn't show in your system and I had not gotten an email saying my order was processed and you replied
On Fri, Dec 14, 2018 at 4:10 AM, My Pods
wrote:
Hi ,
Thank you for reaching out.
Due to a high volume of orders, our shipping times range anywhere from 1-5 weeks on average. Rare instances may cause a delay in your products shipping, and in some cases you may receive your order anywhere from 4-7 weeks.
Orders are guaranteed to be processed within 1 to 7 business days upon receipt of your order. Note that this is not a shipping date.
All items arrive usually within a week but in some rare cases please allow 1-5 business weeks for shipping. If you still have not received your purchase after that time frame, please let us know and we will have it resolved right away.
We appreciate your patience.
Warm Regards,
Melissa
On December 20th I requested a refund after getting this email and knowing that I was not getting the product prior to Christmas and feeling like I had been scammed since all your facebook ads said all products were back in stock:
----- Forwarded Message -----
From: My Pods
To: ***
Sent: Thursday, December 20, 2018, 4:16:08 AM EST
Subject: Re: [Request received]
Hi ,
Good day from Mypods!
We are so sorry for the inconvenience this may have caused.
There has been some issues with the supplier and we are currently fixing them. We would like to make an offer, which is to send your order right away. However, it may still take 30 days.
Please let me know how you wish to proceed so we can further assist.
Warm Regards
Melissa
I have since NOT gotten any tracking information, it is approaching the 30 day mark that you said I would get the order "right away but may still take 30 days" and you are not returning my emails since I requested a refund. Your site still doesn't recognize my order number either!
I have contacted my bank and will be contacting the ScamPulse.com and any other authorities I can reach out to about your business practices.
The last line of the above email was " Please let us know how you wish to proceed so we can further assist you" I requested a refund and now you refuse to reply!
Please let me know my order status IMMEDIATELY and promptly issue a FULL REFUND!
On Thursday, December 20, 2018, 9:10:21 AM EST, *** wrote:
Please refund my money. Your website doesn't even recognize my order number yet the money is out of my account. You are advertising that everything is back in stock yet it will take a month to fill my order??
On Thursday, December 20, 2018, 4:16:08 AM EST, My Pods wrote:
Hi,
Good day from Mypods!
We are so sorry for the inconvenience this may have caused.
There has been some issues with the supplier and we are currently fixing them. We would like to make an offer, which is to send your order right away. However, it may still take 30 days.
Please let me know how you wish to proceed so we can further assist.
Warm Regards
Melissa
On Thu, Dec 20, 2018 at 5:15 AM *** wrote:
It also frustrates me that your facebook ad says all mypods are back in stock yet you are waiting for your supplier to provide info for my order that I placed 11-30??
On Wednesday, December 19, 2018, 3:30:54 AM EST, My Pods wrote:
Hi ,
Thank you for reaching out.
We are so sorry for the inconvenience. I know it's taking longer than expected. At the moment we are waiting for our supplier to send to us all tracking numbers. You will be notified by email as soon as tracking numbers are available.
Warm Regards,
Melissa
Customer Service
Mypods
On Wed, Dec 19, 2018 at 1:43 AM *** wrote:
I placed my order 11/30
On Tuesday, December 18, 2018, 12:41:31 PM EST, MyPods, LLC wrote:
##- Please type your reply above this line -##
Your request (1413) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
This email is a service from MyPods, LLC. Delivered by Zendesk
Scammer's email [email protected]
Country United States
Victim Location MO 65807, USA
Total money lost $39
Type of a scam Online Purchase