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National Yellow Pages Reports & Reviews (12)

- Jersey City, NJ, USA
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I received an invoice stating that I owe $361.90 for services that I did not agree to. I called and spoke to someone assuming it was the yellow pages book rep and she confirmed that it had nothing to do with the yellow pages and next thing I know I was on hold for a manager that never came to the phone. I called back and Ken answered and said that he was the manager that I was waiting for and that he had other customers to take care of and that i shouldn't be mad for something that I signed and didn't read. They also told me they received my name from a third part business. He later hung up on me. They are threatening to send me to collections which will mess up my credit that I am trying so hard to fix.

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- Miami, FL, USA
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We are a new business and we received a letter from what seem the Yellow Pages saying if you want to update your information on the list. We sign and send back. I found it fishy when they sent a couple months later an invoice so I google the phone number and address and saw that it was a scam. Wish would have never sent the letter back. Now dealing with the scammers calling 2x a week saying they are from a collection agency on behalf of the yellow pages.

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- Andrews, TX, USA
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I got online to sign my small business up on yp. A free yellow pages listing. I later received a letter from yellow pages asking me to confirm/correct any information. I corrected what was wrong and sent it back.

About a month later I received an invoice from US-Yellow Pages for $259.00. I called customer service and explained that I never agreed to paying for their services. The lady I spoke to, Erika, informed me that the piece of paper they sent was a way of trying to get me to buy into their more elite services. I told her I was not interested and to cancel the account. She told me it was cancelled with no Balance due, followed by a confirmation # of B204482.

About a month later I received a call from another woman stating that I owed the yellow pages $600+. I explained to her that I had already called and spoke to someone the month prior and cancelled the account. This woman stated that it was not cancelled and I must pay or it would be sent to the credit bureau and their attorneys office. I told her I was not going to pay for something I didn't want, didnt agree to, and had no proof of services that they claimed to have provided.

A few weeks to a month later I received another call from a man named Patrick claiming to be their attorney. I told him I had called months back and cancelled whatever they had opened under my name. He confirmed that I had called to cancel and said if I would pay $185, they could close the account with all charges taken care of. I told him I was not going to pay for something just because he was telling me I had to. I told him if I owed, they should be able to prove services provided.

I few days later I called the customer service number to try to figure out what was going on. The woman I spoke to confirmed that I had spoken to Erika on Jan 15th and cancelled services. I quickly realized my information was shared and someone else was also trying to get me to pay for services that I did not approve.

I called Patrick back and requested a copy of any contract, agreement, and invoices that he had. He emailed them to me promptly. I recognized the cutime format I sent back months prior, but the heading was different. The paper I had made corrections on and sent back. The paper that I was under the impression was yp asking to verify information was correct before listing my business for free. I never received the invoice they claim to have sent me via usps. When I spoke to Patrick, he informed me that my balance was now $361.90

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- Springfield, OH, USA
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National Yellow Pages sent a card asking with the Yellow Pages walking fingers logo on it so that it looks like Yellow Pages Company asking me to verify my business address for advertising and since I just started a advertising account with Yellow Pages I assumed it was this company. The word National is in tiny print, so this leads you to believe that it is Yellow Pages. They then sent a bill for $329.00 claiming they advertised my business which was already done by Yellow Pages.

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I received an invoice for National Yellow Pages listing saying I am contractually obligated to pay for an online listing. I have disregarded it, but keep getting phone calls and emails. The email address is not capable to accepting reply emails. Now I am getting emails from lawyer claiming to represent them saying that this is going to become delinquent if not paid.

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In late May 2015 we received an ad in the mail from National Yellow Pages asking us if we wanted to advertise with them. Seeing as it National YP is a well known organization we didn't think anything of it. I filled out the bottom part of the letter and sent it in with our payment. We didn't hear anything back from them. About a week ago, (Feb 2016) our Accounts payable department contacted me asking for the invoice for the National YP for December 2015. She stated there was charge for $329 in December. I told them we didn't receive any such invoice. Thus started our long and aggravating process of contacting them.

I called the 888 number listed on the invoice. A lady at switchboard asked for the account number and transferred me to our Account representative, Ken. I stated I needed a copy of the invoice for the $329 charge in December. He said it was in the contract and terms and conditions. And that since we paid via credit card it would be automatically withdrawn. I told him we never received any such thing and I was confused what he was referring to. I was very polite when explaining what I needed and he got very defensive very quickly. He became heated with me and started yelling at me. I explained to him that we needed an invoice for our charges. He refused to do anything about it. I called back later that day and the next day with no resolve. By this time I told him I wanted to cancel our ad. When I called back a third time on the next day I asked him to email me a copy of the cancellation notice. I gave him my email and I waited all day. I received no email from him. I know my email was correct because he repeated it back to me a couple times.

The next day, our Accounts payable personnel called him and tried getting a copy of this invoice and he refused to talk to her. He would only talk to me. She put the call through on a conference call and I tried speaking with him. He was very rude and disrespectful. We asked for the name of his Supervisor and he stated he didn't have one (who doesn't have a supervisor above them???). We kept asking and he threw out a name. We asked, "so this is your Supervisor?" He stated no. We then said, "you just lied to us and said that *** is your Supervisor and now you're saying he is not. Who is your Supervisor?" He then stated his Supervisor doesn't take phone calls or talk to anyone. He refused multiple times to transfer us to his supervisor. Finally after asking repeatedly for the name of his Supervisor he said a name. I highly doubt the name he gave us is a real person.

At this point, he was extremely angry and agitated. He said he would fax over a copy of the invoice. While on the phone, our fax machine rang and we ended our call. Our call ended by Ken hanging up on me. Right after we ended our call with Ken, the fax was abruptly ended and about 15 minutes it finally came through. I never received an email from him with the invoice he stated he emailed me. The next day when I came in I finally saw the email he supposedly sent 2 days prior. I highly doubt an email takes 12+ hours to go through. The email did not contain the information he promised to send.

We are now in the process of getting a refund from National YP. If this was the actual company I don't think they would have such rude customer service individuals. Everything that has happened has pointed to a scam. BEWARE!!

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- Waynesburg, PA, USA
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Dear --------------------------,

I am contacting you in reference to the past due balance of 361.9 on your business’ National Yellow Pages listing at www.nationalyellowpages.com. Your account number is ------------, and the unpaid invoice is ------------from -----------------. Please contact customer service today to resolve this account. This must be paid as soon as possible. We would like help you create a listing that brings more customers to your business. Please contact customer service at (888) 993-2872.

If your payment has already been sent or remitted by credit card, please disregard this email. However, if you have not yet made payment, kindly do so immediately by contacting customer service.

Thank you in advance for your prompt attention

**This email is an automated notification and is unable to receive replies. We're happy to help you with any questions or concerns you may have. Please contact us at (888) 993-2872.**

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- Redondo Beach, CA, USA
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I received an invoice asking to publish information on National Yellow Pages website in September, requiring my signature. In October I received an invoice asking for ~$361 with a blown up image of fine print on the original letter stating cost of advertising. I immediately contacted company stating this is not what I agreed upon. In December, I received a letter stating the amount plus late fees was due and my account was set to go to collections. I called and spoke with Pam who was the account manager. I requested 3 times to speak to her Supervisor. After hanging up on me, she connected me with Ken who offered me the discounted rate of $260 to settle my account. I sent a check through my bank to the address listed on the invoice in the amount of $260 and emailed Ken for confirmation of cancellation. Ken emailed me immediately saying that I had to basically pay him the $260 directly otherwise, I would be billed for the remaining balance. I reluctantly gave him my credit card information to pay the bill and am still awaiting confirmation of account closure. They will not return calls or emails.

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- North Attleboro, MA, USA
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Scam Company:

National Yellow Pages

PO BOX *** *** ** *** *** ***

"NYP" mailed me a form with my business info address and phone on it and asked me to update it. I thought I was just updating the free yellow page directory. Billed me for $361.90 for online advertisement. I've attempted to explain the mishap twice and they told me the account was going to collections for failure to pay.

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- Las Vegas, NV, USA
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Following is an email that my company keeps receiving. I have tried the phone number. It doesn't work. I tried finding the website they say to visit. It doesn't exist. I receive this email quite often. We do not have an account with any yellow pages.

I am contacting you in reference to the past due balance of $ 361.9 on your business’ National Yellow Pages listing at www.nationalyellowpages.com. And the unpaid invoice is 361.9 from 8/20/2015. Please contact customer service today to resolve this account. This must be paid by 12/7/2015. We would like help you create a listing that brings more customers to your business. Please contact customer service at (888) 993-2872.

If your payment has already been sent or remitted by credit card, please disregard this email. However, if you have not yet made payment, kindly do so immediately by contacting customer service.

Thank you in advance for your prompt attention

**This email is an automated notification and is unable to receive replies. We're happy to help you with any questions or concerns you may have. Please contact us at (888) 993-2872.**

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- Rathdrum, ID, USA
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National Yellow Pages. They send a postcard saying to "Verify Your Listing." If you respond or correct any information (as we did) they send you a bill for services that you signed up for which you clearly were mislead into. I asked to cancel the service which they said they would because we were still in the trial window or grace period. But then we got another bill with a late charge. We contacted them again but they said that were never called to cancel and now we owe them the money. They said that there was nothing we could do about it or anybody that we could talk to there to change this.

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Tried to send my business a bill for $329 for "services provided" on the same piece of paper that says "this is a solicitation of services, not a bill". I never consented to any fee and I was completely unable to find any advertisement at all for my company. Called to cancel within a month and they said it was taken care of, then 3 months later I've been getting repeated letters and threatening phone calls stating that they conveniently have "no record" of my first cancellation of services. They could not even spell my name correctly. This is a scam, I need help on what to do.

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