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Networx.com Reports & Reviews (1)

- Newport News, VA, USA • Oct 20, 2024

I used Angies list to find a quote for tree removal. Adriene M. Gilbert's company was called Tree Ace when he reached out to me in April 2024. He quoted me and I told him I had to wait until 2025 and would call him next year. He contacted me in October 2024 and told me he was in my area doing work and could offer me a better deal. He came out, same person, we liked the quote and he sent me his business license and said with a deposit he could begin the next day. The quote was to cut down, stump grind, and haul away 3 large trees and there were two smaller trees he would do for free. A team came out on Monday October 14, 2024 and cut down the two small trees and hauled them away and left. They did not do the stump grinding and they didn't come back. I contacted Adriene via text and asked him what was going on. And he sent me the following:



Good afternoon... so we already took out the smaller trees and hauled everything away. I had my climber evaluate the trees in the back because the trees and along property line and near the home he just wants to do everything the safe way.

Because your side yard and gate is to small for me to get my lift/boom in the back I would need you guys to cover a deposit fee of $675 today if possible so I can rent a smaller lift to get in the back. The $675 deposit for that will be refunded back to you tomorrow. I know your budget is tight so that can be refunded to you and you will still just make you $250 payments for the next months.



I told him I didn't have that. He said let me see what I can do. He comes back and said his dad would pay for a 3rd, he would pay for a third and asked if I could pay 261. I agreed with the stipulation I get it back the next day. It was all I had for food and gas for my family until I got paid in 2 weeks. He said I would and they would be back at 9 AM Tuesday to do the rest. At 9:26 AM, Tuesday, I contacted him because nobody had shown up yet. He said he always starts late on Tuesday and Wednesday mornings because he has city meetings he has to attend for work. After a few back and forths, he stopped replying to me. I gave him one more chance on Friday October 19 2024 to either give me my money back or do the job before I got legal involved. He ignored my messages and declined my request for refund. Now I am down $1561 and am borrowing money from family until I get paid next Friday. I have all conversations in text, a signed contract, cash app transactions, his business license, though it seems to be forged, and his contact information.

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