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New ages skin company

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New ages skin company Reports & Reviews (1)

- Salem, MA, USA
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On January 4th I placed an order for trial size facial cream and eye serum, both are represented as trial sizes. January 8, 2018 my card was charged by to separate companies, True Youth $4.90 and Illuminutraslim $4.95. Product not received until 1/18. Today when checking my charge account, I saw two charges $93.79 and 93.87 on 1/19 and 1/22 same company names. I called today 1/27 after seeing charges this am. I called True Youth, 1-866-862-6034 inquiring about charges. After asking at least 10 times to speak with a supervisor, then informing the person that it was my right as a Untied States resident to ask once and be transferred to a supervisor, and that I was recording the call. I spoke to supervisor Bradley agent # 042 I informed him that I was recording the conversation. That I worked In the Tort Law (contract law) he and I went over the terms at bottom of page. I informed him that according their terms found by clicking on ‘terms’ at bottom of first website ( http://luminaryskincare.org/ ) That they were in violation of their own terms by : Section A: 14 day trial order $ 6.97, this first term voids all other terms as I was not charged the stated fee but $4.90 and $4.95; Section D states “Two days before the trial period ends you will be notified via email that your card will imminently be charged unless you take action to cancel the trial” I received no such email. Same section goes on “your credit card will be billed for the full cost pf the product that you ordered (i.e a thirty day supply) at the rate of $89.95” I was charged $93.79 and $93.87, again by the companies True Youth(1/22/2018) and Illuminutraslim (1/19/2018) At this point they are committing credit card fraud, they are charging amounts that are different than the terms they set for on 2013 Buynewage.com, USA this is the date the terms were last updated. If the terms had been updated between my purchase date and end of trial period I would not have been able to claim fraud and failure to comply with terms set forth by the company. After Section A 14 day Trial Order for $6.95 See details below under NOTE: “If you have any questions about Our Trial please contact customer service department toll-free 1-800-640-3456 or email us at [email protected] Our customer Service Department is open Monday thru Friday 8am- 4pm Pacific Standard Time” False, I called 1866-862-6034 for True Youth the number associated with the charge on my card. Today is Saturday and the call was ending at 3:55 pm EST. The number listed does bring you to New Ages Skin Care, so the number is not incorrect. BUT New Ages Skin Care is not the companies charging the credit companies.

After going back and forth and going over all the inaccurate terms and just the very first term for the trial period, the wrong charge amount VOIDS all terms to customer benefit. I was still refused refund, and Bradley agent ID# 042 continued to try to talk over me and insist the company terms were valid. I again informed him that I worked in Tort law and would this was credit card fraud and I would be contacting the United States Attorney Generals Office, went back over the terms that were the reason for pursuing fraud charges, Bradley agent ID # 042 decided that he would offer me a 75% refund. I immediately agreed. We had a verbal recorded agreement. Then I informed him that I was still going to purse the USAG’s office in regards to consumer credit fraud. He immediately tried to revoke the agreed 75% refund! Then when I informed him it was a recorded line, he stated “what, I can’t hear you your all static” and the call was lost. I called back, was refused Bradley agent ID # 042, I spoke with agent ID 263 who did inform me she would refund my $93.79 and $93.87 to my credit card. I have received confirmation emails that my refund has been approved…..god only knows how long until it is actually returned to my card. But I after seeing ALL the negative reviews and complaints I felt I had to post this immediately. Oh and when speaking with agent # 236 I was told my refund was due to the allergic reaction I had…..that’s not what Bradley # 042 was saying he just canceled my ‘membership’ and refused refund…

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