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New Britain Financial Services

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New Britain Financial Services Reports & Reviews (5)

- Port Washington, WI, USA

Received a letter from NB Financial regarding an old debt that was paid in full over a year ago. The letter stated that I have refused to address this debt, although this is our first contact from them. The amount they list doesn't match the original debt. When I called to find out what this was in regards to, the man who answered spoke as though it was his personal line. I called after business hours, expecting a recording starting that the call would be recorded, etc. There was nothing except this man. He asked me several times for additional personal information. I refused to give any until he provided me information verifying who he was and the legitimacy of the company. He would not. I told him that I had a letter stating that the debt was paid and he asked me to forward the letter. I declined, as the letter has personal information that this man was not already privy to. After disconnecting the call, I did some more research online. This guy is a scam. The website was difficult to find. When I did find it, I found an unprofessional mess. The website consistently uses the pronoun "I." This is one guy. Not a collections company with a call center as the site would lead you to believe on the home page. Look a little closer, and you'll find that the website is full of typos and grammatical errors. This is a scam. Do NOT send this guy any money.

Mailed me a letter dated 8 February, 2019 that I didn't receive until 22 Feb. It is almost identical to the one provided as an exhibit in the lawsuit Madar v. New Britain Financial Services. It also gave me until 22 Feb to resolve it. Maybe they hope that if I am given such little time to address this alleged debt that I will blindly pay the 40% settlement amount out of fear?

Other red flags:

- It was addressed to me under my previous married name which I have not used in over 10 years.

- The merchant account for the alleged debt is for a bank that does not exist by that exact name. First Bank Delaware instead of "First Bank of Delaware". That seems like the kind of detail that would correct on a legitimate official correspondence.

- They state "you have refused to address this debt despite being given every opportunity to do so". How was I given every opportunity? I monitor my credit reports frequently and have never seen this or any account from that bank. I have never received any other letters, emails, or calls from this bank or the New Britain Financial Services.

- I haven't lived in Delaware so I would never have banked there.

- Multiple lawsuits have been filed against this company for the same type of tactics and behavior.

- The owner, Nelson Macwan, was sentenced to 5 months in detention in Cook County Jail and 3 years Adult Probation for violating the terms of a 2015 court order barring him from operating any debt collection agency. I can't find whether he still owns the company but if he does then sending this letter would be a violation of his probation since it has been less than two years since he would have been released from jail.

I am now researching potential legal actions I can take against this company for fraud and violation of FDCPA, as well as notifying the Indiana Attorney General that this company is still operating and to have them investigate.

I received a letter from N|B Financial saying "Because you have refused to address this debt despite being given every opportunity to do so, be advised that as of January 25, 2019 if you have not accepted our terms and conditions, we will have exhausted all voluntary methods of resolution. You have been repeatedly advised of your long over due balance in the amount of $1,176.16 USD. However, there is still time to avoid additional interest and/or penalties if you resolve this matter by January 25,2019. Be advised after January 25,2019 this offer will be considered null and void and the current balance will be due in full." Now to paraphrase, they offered to settle the account for $470.46 USD, at which point I would be provided with a "Release letter showing a zero balance of the above referenced number on the above refere4nced account within 30 days thereafter. We are not obliged to renew this offer."

The Merchant account referenced is CITIBANK and there is a "Client I.D. Number." I called and spoke to a Brian who I kindly asked to explain this to me, since I have never had an account with CITIBANK. He stated "Well CITIBANK handles the loans for "Like when you buy furniture and stuff like that." I found that vernacular to be the first red flag. I then calmly explained to him that I would need to know who the original creditor was before I agreed to pay off any settlement due to the fact that I am certain I did not have any such debt with any underwritten company. He then said that this was taken out sometime between 2005-2010. He said that they had been trying to reach me at previous addresses before I had a chance to even mention that this was the only letter that I have received, or that I have been at the same address during this time, second red flag. As I continued to keep a calm demeanor and ask logical questions, each time he would ask me to hold, as if seeking advice on how to respond. Each time he came back to the pone he would repeat that they were willing to settle the debt for the lower amount. I Said "Not to be insulting Brian, but it feels like you are reading off a script and not listening to what I am asking for, nor addressing my questions; and another hold... Then he comes back on the phone with a defeated sounding tone saying "Sir it looks like they are going to pursue the entire amount now or take legal action, 3rd red flag, taking the offer to settle off the table hoping that I would fall victim to this classic psychological maneuver to create a sense of urgency and get me to focus on the fact that somehow I had ruined my awesome opportunity to settle for much less than the original amount. I then calmly said "Well Brian, I guess that is what you will have to do then," He lost it; Was almost hyperventilating from frustration, as he started saying "Look you made the debt, now you need to own up to it!" and continued to talk over me after repeatedly asking him to calm down and be professional. He was practically yelling over me at this point and be insulting. All I ever asked was for the name of the creditor if it was not CITIBANK. He then said that he never said it was not CITIBANK. He yelled at me at this point and said I never said it was not CITIBANK when that was the first thing he said was that there was another creditor that uses CITIBANK. So now he is contradicting himself, yelling at me and threatening me while hyperventilating even worse, from pure frustration that I was able to remain calm and ask logical questions that he had no answers for. I then called CITIBANK and asked them if they can tell me what this was about and was informed that I had no outstanding debt with them that they can locate from any of the reference numbers I provided. How is it that a company like this can get away with this extortion after so many complaints about the same shady business practices? So bring it on N|B Financial, pursue the "Debt," and find out who you are harassing!

Received a letter stating an overdue balance of $1,821.38 is owed. But if paid by March 9, 2018 they will settle the debt for $728.55. At the bottom of the letter, it offers the many different payment methods they accept. And it is signed by Senior Client Specialist but NO NAME. It doesnt mention any information about the business collecting the debt!

TRYING TO COLLECT A FALSE DEBT

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