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[email protected] Reports & Reviews (2)

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HELLO I ORDER TWO DIFFERENT TIMES FROM YOU ALL AND THEY SAY MY PACKAGE WAS DELIVERED BUT I NEVER GOT IT AND IT SAYS THEY LEFT IT IN THE MAIL ROOM WE DON’T HAVE ONE THAT DOOR IS FOR PEOPLE TO WALK IN AND OUT OF THIS BUILDING AND THEN YALL EMAIL ME BACK AND SAID THAT I WILL GET A DIFFERENT TRACKING NUMBER AND I STLL HAVENT GOTTEN IT YET SO DID YALL JUST SCAME ME AND THEN TWICE.

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- Poland, NY, USA
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I ordered and paid for several clothing items. I rec'd an email stating the items were delivered but they were not. The tracking number given to me is: ZXXXXXXXXXX I have contacted them many times requesting a refund and they state they will refund but I haven't rec'd my refund. I have all of the emails from they indicating they will refund my total purchase price. They initially tried offering me a 50% refund, then a 40%, etc. but I kept refusing. They finally agreed to a 100% refund.

 

Dear ,





I apologize for the delay in processing your refund. I understand that it is frustrating to wait for your refund, and I am sorry for any inconvenience this has caused you.

I would like to assure you that we are taking your refund seriously, and we are doing everything we can to process it as quickly as possible. Unfortunately, there may be some delays due to the high volume of refund requests that bank are processing.

I would like to request your patience for a little longer as we continue to work on your refund. I will personally monitor the progress of your refund and keep you updated on its status.

If you have any further questions or concerns, please do not hesitate to contact me. I will be more than happy to help you.

Thank you for choosing us. We value your business, and we will do our best to provide you with the best possible customer service.





Best Regards,

Emma

Customer Service Team

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