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NEXUS/Travel Flow Services

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NEXUS/Travel Flow Services Reports & Reviews (1)

• Dec 11, 2024

I suffered a concussion on Oct 29, 2024 and was contacted by text by a company I thought was Nexus Canada. Nexus Canada is a federal organization which I had started an application with for security crossing at US borders. I have never contacted Travel Flow Services for this service, yet they had my personal information. It was not until the next day that I realized they WERE NOT Nexus Canada. I phoned and said I wanted a refund as they had represented themselves fraudulently as being affiliated with Nexus Canada. They are a private company which charge US dollars amounting to over $400 Canadian, Nexus Canada charges $120 Canadian dollars for the same service they charge $424 for. It is December 11, and I have phoned today to find out when my refund will be processed, and they said they will not refund me because I didn' t contact them until Monday, November 4, and I had 24 hours to cancel the services. I phoned on November 2nd, which was a Saturday, so there was no answer, and they won't refund because I canceled on a weekend. Even though it was within 24 hrs. I am now going to open a claim of fraud with my credit card company.

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